Membership Director

The Membership Director leads a vibrant, dynamic membership culture by curating a diverse community of engaged, connected members who embody The Standard lifestyle. This role designs and implements programs, initiatives, and tools that attract, nurture, and retain a healthy membership base while elevating the member journey at every touchpoint. Serving as the key ambassador and liaison between members and the property, the Membership Director ensures a seamless, welcoming, and high‑touch experience that aligns with the spirit of The Standard Spa, Miami Beach.

• Bachelor’s degree or equivalent professional experience
• Proven sales and contract execution experience
• Previous cashiering or POS experience
• Fluency in English (verbal and written);
  Spanish or another foreign language preferred
• Prior management experience, ideally within a hospitality or membership‑driven environment
• Demonstrated success in both sales and sales management
• Strong guest/member/client relations background
• Clear, positive, and professional communication style
• Creative problem‑solver with strong follow‑through
• Exceptional attention to detail, accuracy, and efficiency
• Ability to work a flexible schedule including nights, weekends, and holidays as needed
• Ability to remain calm, thoughtful, and solutions‑oriented under pressure
• Collaborative team player who works cohesively across departments

• Cultivate a strong membership community by identifying and engaging individuals who resonate with the property’s ambiance, amenities, and lifestyle.
• Actively pursue networking and outreach opportunities to expand membership pipelines and build long‑term relationships.
• Foster a highly responsive service culture where members consistently feel heard, valued, and appreciated.
• Meet and exceed membership revenue targets, retention goals, and departmental KPIs.
• Provide timely reporting, including active member counts, monthly/annual sales, retention data, and trend analysis.
• Oversee all aspects of membership administration: sign‑ups, contracts, processing, billing, cancellations, freezes, and account maintenance.
• Host, plan, and execute membership experiences such as open houses, mixers, curated gatherings, and community‑based interactions.
• Contribute ideas and content for monthly newsletters, member events, and Member Perks to drive ongoing engagement.
• Address member concerns promptly, offering solutions that align with property guidelines and brand standards.
• Uphold and enforce property rules, ensuring member behavior aligns with community expectations.
• Partner with internal departments to support property‑wide initiatives and enhance the membership experience.
• Adhere to all financial controls and protocols regarding membership management and payment processing.
• Maintain confidentiality of member/guest information and sensitive property data.
• Liaise with owners/investors as needed, providing prompt, professional support for their membership‑related inquiries.

• Ability to move throughout the property and navigate a variety of indoor/outdoor environments
• Reach up to 3 feet and lift/transport items up to 15 pounds within the spa and hotel
• Comfort working in variable weather conditions
• Ability to stand or sit for extended periods, up to a full shift