Store Manager, Customer Service Rep

Store Manager

The Store Manager serves as the face of ACE Cash Express to our customers. On top of providing customer service and facilitating sales, you will also build professional relationships with customers, and gain in-depth knowledge of our lending (where applicable), check cashing and card services.

ACE Cash Express employees are our company's greatest asset. We empower all store managers to use their customer service and sales skills to the fullest, and we celebrate their commitment to making our store operations succeed.

• Collaborating and teamwork thrive.
• On-the-job learning and development activities are available.
• Excelling in your role and assisting others on the team is encouraged.
• Strengthening relationships with customers, partners, and colleagues happens every day.
• Investing in our employees and promoting a culture centered on people, service, career advancement, and unity, among other key principles.

ACE offers medical, dental, and vision coverage, as well as paid time off, paid holidays, Sundays off, flexible schedules, tuition reimbursement, short-term disability, long-term disability, and basic life and AD&D for full-time associates. All associates are eligible to participate in our 401k plan.

1 Full-time employees are eligible for benefits subject to each plan's specific requirements. All positions are eligible to participate in our 401k subject to the specific plan document.

• Understanding customers' unique needs and recommending appropriate ACE products and services.
• Supporting Sales Associates and guiding them toward success in their roles.
• Prioritizing active listening, clear communication, and empathy in all customer interactions.
• Managing operations and driving overall store performance, which may include cash handling, check cashing, lending, bill pay, and card services, with a strong attention to detail.
• Prioritizing accuracy, confidentiality, and strict compliance with industry regulations and safety guidelines.
• Actively promote all ACE financial services through cross-selling and marketing strategies, including marketing in the community. Train and support store employees in product knowledge.

We're looking for Store Managers who have an entrepreneurial spirit and can work independently, embracing accountability for overall store performance. Building trust with customers is a top priority, so you will need to listen actively, communicate effectively, and empathize with their challenges, all with the intent of providing exceptional service. Store Managers will need to understand the diverse range of financial products and services that ACE offers.

It is beneficial to have two or more years of retail experience. Proficiency in Spanish is welcomed in most of our markets and a high school diploma or equivalent is required.

Join us and explore ways you can contribute your skills to our dynamic work environment. The difference is YOU!

There may be occasions where the employee will travel to other stores to work.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand for extended periods, as well as sit, walk, reach with hands and arms, stoop, bend, and engage in verbal communication and active listening. The employee must have the ability to see clearly at both close and distant ranges, with the ability to adjust focus as needed. Additionally, the employee may occasionally be required to lift and / or move up to 25 lbs.

The ability to work 10-12 hours in a confined work area is required, contingent on state specific labor laws.

Populus Financial Group, Inc., dba ACE Cash Express, is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.