Personal Shopping and Styling Team Lead

Bal Harbour Shops is a prestigious luxury retail destination renowned for its exceptional collection of high-end fashion, accessories, and lifestyle brands. Founded in 1965 by retail visionary Stanley Whitman, the family-owned center was America's first luxury fashion destination, set within a lush tropical, open-air environment. A pioneer in integrating landscaping into the shopping experience, Bal Harbour Shops features exotic plants, orchids, waterfalls, koi ponds, and shaded palm-lined pathways.

Situated directly across from the Atlantic Ocean, it offers a serene setting unlike any other luxury retail destination.

Bal Harbour Shops is a prestigious luxury retail destination renowned for its exceptional collection of high-end fashion, accessories, and lifestyle brands. Founded in 1965 by retail visionary Stanley Whitman, the family-owned center was America's first luxury fashion destination, set within a lush tropical, open-air environment. A pioneer in integrating landscaping into the shopping experience, Bal Harbour Shops features exotic plants, orchids, waterfalls, koi ponds, and shaded palm-lined pathways.

Situated directly across from the Atlantic Ocean, it offers a serene setting unlike any other luxury retail destination. Known for its carefully curated tenant mix and the strong relationships it fosters with both brands and customers, Bal Harbour Shops has become a global leader in luxury retail. Our ambition is to deliver best-in-class experiences and personalised service wherever our customers choose to engage with us, both at Bal Harbour Shops and beyond.

We are seeking an experienced Personal Shopper and Stylist Team Lead (full-time) to join, grow and Lead our dedicated Retail and Personal Shopping team in delivering unparalleled shopping experiences to our esteemed clientele nationwide, through Bal Harbour Shops property, trunk show events and private personal shopping appointments. As Personal Shopping and Styling Team Lead at BHS, you will be responsible for creating and nurturing lifetime customer relationship with VICs, providing exceptional personalised shopping experiences to our clientele, directly or through the team of Personal shopper.

You will act as a multi-brand ambassador, offering expert guidance and curating selections from our luxury collections to meet individual preferences and style needs. You will be responsible for developing long-lasting relationships with VIC Clients, overseeing and improving the overall experience of clients. As team lead, while managing your own clients’ book, you will be responsible for supervising Personal Shoppers’ tasks and performance.

• Client Engagement and Relationship Management:
  • Build and maintain strong, lasting relationships with clients/brands to expedite access to exclusives, special collection, and coveted brand event. Stay on top of the fashion news to be ahead of the trends.
  • Bring comprehensive existing book of high net worth customers.
  • Nurture and re-engage with existing clients to build long-lasting relationships and growth Consumer Lifetime value.
  • Propose and implement Clienteling and consumer engagement activations to develop and growth clientele book.
• Personalised Styling:
  • Offer expert fashion and product advice tailored to each client.
  • Create personalized outfits and looks based on individual preferences.
  • Have deep Product Knowledge by staying updated on the latest fashion trends and product offerings, and being well-informed about the quality, materials, and craftsmanship of brand products.
• In-Store, Off-site and Online Shopping:
  • Assist clients with in-store shopping at Bal Harbour Shops pop-up, as well as during trunk show events, personal shopping…