Boutique Manager

Big Drop NYC, the premier contemporary womenswear retailer, has long been a one-stop staple for both established labels and up-and-coming designers. Curating collections that feel fresh, relevant, and distinctly individual, it is a destination for discovering what's next in contemporary fashion. For more than 35 years, we have built our business around emerging designers, exceptional product, personal styling, and a shopping experience that feels both elevated and highly personal.

Our Miami Beach boutique and growing e-commerce business bring together the energy of an entrepreneurial company with the history and credibility of an established fashion retailer. We are a close-knit, ambitious team that moves quickly, works collaboratively, and cares deeply about every detail of the customer experience. Immerse yourself in the Big Drop world on Instagram and Tik Tok .

Big Drop is looking for an experienced, fashion-forward Store Manager to lead our Miami Beach boutique—someone who is both a strong sales driver and an operational leader, with full ownership of the store's day-to-day performance, team development, and customer experience.

The ideal candidate is confident, energetic, proactive, and results-driven, with strong business acumen and a genuine passion for client connection, styling, driving and exceeding company sales goals and developing talent.

This is a hands-on leadership role for someone who thrives on the sales floor, leads by example, takes initiative, and can balance driving revenue with maintaining operational excellence.

• Take full ownership of daily store operations, team performance, sales results, and overall store standards.
• Lead, motivate, coach, and develop the sales team to consistently achieve individual and store-wide sales goals.
• Establish clear expectations, accountability, and a high-performance sales culture through consistent coaching, feedback, and follow-through.
• Manage employee scheduling, floor coverage, onboarding, training, and ongoing team development to ensure operational efficiency and optimal sales opportunities.
• Monitor and analyze daily, weekly, and monthly sales performance, including individual and store KPIs, conversion, average transaction value, units per transaction, and customer retention.
• Identify sales opportunities, performance gaps, and business trends, implementing actionable strategies to drive revenue, improve profitability, and maximize store performance.
• Lead by example on the sales floor, actively engaging clients, styling, selling, and demonstrating exceptional customer service and effective sales techniques.
• Build and maintain a strong personal client book while leading the team's clienteling efforts through thoughtful outreach, follow-up, styling appointments, new-arrival communication, and remote selling.
• Develop lasting client relationships that drive repeat business, customer retention, and loyalty to Big Drop.
• Maintain extensive knowledge of Big Drop's designers, new arrivals, best sellers, product fit, current fashion trends, and available inventory.
• Oversee all daily store operations, including opening and closing procedures, cash handling, end-of-day reporting, inventory management, receiving, transfers, replenishment, and back-stock organization.
• Ensure inventory accuracy, investigate discrepancies, and oversee timely follow-through on RTVs, RAs, SWAPs, tailoring, dry cleaning, and product quality control.
• Ensure adherence to company policies, loss prevention procedures, and operational standards while proactively identifying and implementing process improvements.
• Partner with other departments to ensure cohesive storytelling across all company touch points.
• Partner with ownership and the buying team on sales initiatives, product feedback, merchandising opportunities, store events, and strategies to drive continued business growth.
• Resolve escalated client concerns and team challenges with professionalism, discretion, and a solutions-oriented approach.
• Foster a positive, collaborative, energetic, and results-driven work environment while maintaining high standards of professionalism, accountability, and customer service.
• Demonstrate strong business acumen, initiative, urgency, and sound judgment, taking ownership of challenges and implementing long-term solutions.

• Minimum of 3 years Retail Store Management experience required.
• Proven experience working within a sales-driven environment.
• Customer…