Assistant Store Manager

Big Drop NYC, the premier contemporary womenswear retailer, has long been a one-stop staple for both established labels and up-and-coming designers. Curating collections that feel fresh, relevant, and distinctly individual, it is a destination for discovering what's next in contemporary fashion. For more than 35 years, we have built our business around emerging designers, exceptional product, personal styling, and a shopping experience that feels both elevated and highly personal.

Our Miami Beach boutique and growing e-commerce business bring together the energy of an entrepreneurial company with the history and credibility of an established fashion retailer. We are a close-knit, ambitious team that moves quickly, works collaboratively, and cares deeply about every detail of the customer experience. Immerse yourself in the Big Drop world on Instagram and Tik Tok .

Big Drop is looking for an experienced, fashion-forward Assistant Store Manager to help lead our Miami team—someone who is both a sales driver and an operational backbone.

The ideal candidate is confident, energetic, proactive, and genuinely passionate about operations, people, and sales.

• Act as second-in-command to the Store Manager and lead the team on the floor.
• Open and close the store with full responsibility for cash, key control, and end-of-day reporting.
• Oversee visual merchandising, replenishment, and floor readiness daily.
• Coordinate tailor drop-offs/pickups, dry clean outbound and returns, and quality checks on receipt.
• Oversee transfers, receiving, tagging, steaming, and back-stock organization.
• Support inventory control—On Hand checks, discrepancies, RTV/RA/SWAP follow-through.
• Ensure adherence to all loss prevention and high-value handling procedures.
• Resolve escalated client issues with professionalism and discretion.
• Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales.
• Apply a strong understanding of business acumen to drive the business and help build long-term solutions.
• Deliver an elevated client experience acting as a brand ambassador—embody brand values and engage customers on the brand to ensure long-lasting relationships.
• Confidently style clients from head to toe and provide honest, knowledgeable recommendations regarding fit, styling, and product selection—understanding each client's style, body, lifestyle, preferences, and upcoming needs.
• Build and maintain a strong personal client book through thoughtful outreach, follow-up, styling appointments, new-arrival communication, and remote selling.
• Develop lasting client relationships that drive repeat business, customer retention, and loyalty to Big Drop.
• Maintain extensive knowledge of Big Drop's designers, new arrivals, best sellers, product fit, current fashion trends, and available inventory.
• Lead by example on the sales floor and help create an energetic, motivated, accountable, and results-driven sales culture.
• Demonstrate flexibility and a team-first attitude by stepping in wherever needed to support the client, the team, and the success of the store.
• Full availability for weekends, holidays, and peak retail periods is non-negotiable for this position.

• Minimum of 3+ years of retail sales experience, preferably within contemporary, premium, designer, or luxury fashion.
• Previous experience as an Assistant Manager, Key Holder, or in another retail leadership position strongly preferred.
• Proven ability to meet and exceed individual sales goals.
• Strong clienteling experience with the ability to build and maintain meaningful customer relationships.
• A proactive and confident sales approach with the ability to initiate conversations, recommend products,…