Event Sales Coordinator

Description

Position: Event Sales Coordinator – José Andrés Group at The Ritz-Carlton, South Beach
Location: Miami Beach, FL
Reports To: Director of Event Sales / Event Sales Manager
Department: Sales & Events
Employment Type: Full-Time

José Andrés Group (JAG) is a creative culinary company known for delivering innovative dining experiences rooted in exceptional hospitality. Our diverse portfolio brings together celebrated restaurants, talented culinary teams, and memorable event spaces.

We believe that food has the power to bring people together and create meaningful connections. Our team members are passionate, entrepreneurial, collaborative, and committed to providing remarkable experiences for every guest.

At The Ritz-Carlton, South Beach, the Event Sales Coordinator will support José Andrés Group's event sales efforts within a luxury hospitality environment, helping create memorable private dining experiences, corporate gatherings, social celebrations, and special events for both local and international clientele.

José Andrés Group is seeking an organized, enthusiastic, and hospitality-driven Event Sales Coordinator to support our event sales team at The Ritz-Carlton, South Beach.

The Event Sales Coordinator plays an important role in supporting the sales and planning process from initial inquiry through event execution and follow-up. This position assists with responding to leads, preparing proposals and event documentation, coordinating client details, maintaining accurate sales records, and communicating event information to restaurant and hotel partners.

The ideal candidate is highly organized, detail-oriented, eager to learn, and passionate about hospitality and events. This is an excellent opportunity for someone looking to develop a career in event sales within a luxury restaurant and hotel environment.

• Support the Director of Event Sales and Event Sales Managers with incoming event inquiries and leads.
• Respond to client inquiries promptly, professionally, and according to established JAG service standards.
• Assist with preparing proposals, menus, pricing information, and venue recommendations.
• Provide prospective clients with accurate information regarding event spaces, menus, capacities, and available experiences.
• Assist with scheduling and coordinating site visits and client appointments.
• Conduct site tours for prospective clients as assigned and appropriately trained.
• Follow up on inquiries, proposals, and outstanding event details to help move business through the sales pipeline.
• Identify opportunities for additional food, beverage, and event enhancements and communicate them to the sales team.

• Provide warm, polished, and responsive communication throughout the client experience.
• Assist clients with questions regarding menus, beverage selections, event spaces, timelines, and logistics.
• Gather event details, preferences, dietary restrictions, special occasions, and other relevant information.
• Maintain accurate client communication records and event notes.
• Assist with VIP, corporate, social, and luxury event clients with professionalism and discretion.
• Escalate complex client requests, negotiations, or concerns to the appropriate Event Sales Manager or Director.

• Assist with coordinating event details including menus, beverage selections, guest counts, floor plans, timelines, audiovisual needs, rentals, entertainment, and special requests.
• Prepare and update proposals, contracts, Banquet Event Orders (BEOs), event summaries, and other event documentation.
• Track deposits, payment schedules, signed agreements, and outstanding client information.
• Ensure event…