Stand Lead

Section 1 :
Identifying Information

Position Title :
Hospitality Lead - Quick Serve

Job Group :
Operations

Reports to :
Hospitality Assistant Manager, Hospitality Manager

Job Code : 84DT1Q

Approvals :
Hospitality Assistant Manager, Hospitality Manager

Status :
Full / Part-time Hourly

A Hospitality Lead - Quick Serve takes a leadership role among fellow servers in providing fast and efficient service to customers. They will assist supervisors in organizing service of a variety of pre-made or made fresh‑to‑order snacks, beverages and entrée items from Sodexo Live!'s Quick Serve menu.

Style of service may be either grab‑and‑go, restaurant‑style or in‑seat service format.

The Hospitality Lead - Quick Serve may work at various locations throughout venue decks and concourses, including mobile stands, permanent stand fixtures or cafes / bistros. They may handle monetary transactions and are responsible for maintaining Sodexo Live!'s standards for cleanliness and sanitation.

Major Responsibility :
Support servers and act as a role model in providing outstanding service to all Quick Serve customers.

• Organize and perform shift duties according to Sodexo Live! procedure for opening and closing Quick
• Serve locations at start and close of business.
• Follow all Sodexo Live! uniform and grooming standards.
• Wait pre‑shift or pre‑event check‑in meetings and follow instructions from managers and supervisors;
  Ask questions to ensure clear and complete understanding of needs and assignments.
• Follow established procedure for time and attendance and taking assigned meal breaks.
• Apply consistent focus on the customer and pay close attention to detail in the performance of all tasks.
• Participate in and foster positive team relations with wait staff, fellow cashiers, other Quick Serve department employees and management.
• Acknowledge each guest who enters service areas;
  Display alert posture, smile, make direct eye contact and offer a sincere verbal greeting;
  Be courteous and professional in all interactions;
  Demonstrate Sodexo Live! standards for guest service.
• Be fully knowledgeable of Quick Serve menu to assist guests and staff with questions.
• Continually observe surroundings and monitor guests to ensure they are properly attended to;
  Immediately alert Security of any suspicious activity.
• Maintain positive, on‑going communication with Quick Serve staff and supervisors;
  Relate information regarding guest complaints and / or feedback to ensure that customer needs are always met.
• Make proactive suggestions for improving the customer experience at all points of sale.
• Comply with Health Department regulations and requirements, as well as Sodexo Live!'s standards for sanitation and safe food handling.
• Take initiative in fulfilling special guest requests and be creative in resolving guest challenges and complaints;
  Involve a supervisor when previous methods have been unsuccessful.
• Follow all state and local guidelines for responsible alcoholic beverage service;
  Check identification of guests to verify age requirements for consumption of alcohol.
• Perform other tasks and duties from time to time, as directed.

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