Customer Service Specialist

Customer Service Specialist – State of Florida, Miami Gardens, FL

Requisition No: 867774 | Position No:  | Pay Plan:
Career Service | Salary: $37,044.80 (inclusive of benefits)

Job Type: Full Time / Career Service |

Location:

Miami, FL (relocation benefits unavailable).

• Interview and assess customer needs and provide appropriate services or referrals.
• Evaluate education, training, and experience; register applicants in the system.
• Provide instruction and assistance using the Information System and other computer data programs.
• Refer customers to job openings, training opportunities, and employment related services; determine eligibility for special programs.
• Provide individual or group counseling/guidance services, employability skills, and labor‑market information.
• Record information in writing or electronically.
• Process job orders from employers, compile job descriptions, code openings by occupation and industry, and file search orders for qualified applicants while adhering to veterans' preference and federal contractor requirements.
• Monitor job openings and verify referral results with employers.
• Make phone calls to employers to promote office programs and establish job‑development contacts.
• Provide personalized services for recruiting‑agreement employers, maintain interest‑card files, arrange and schedule testing requests, and administer and score the General Aptitude Test Battery when required.

• Effective communication—verbal, written, and in group settings.
• Data collection methods.
• Principles and techniques of effective customer service.
• Ability to establish and maintain working relationships.
• Understanding and application of rules, regulations, policies, and procedures.
• Effective interview conduct.
• Tactful, courteous public interaction.
• Data recording, collection, evaluation, and analysis.
• Independent planning, organizing, and coordinating of work assignments.
• Listening, reading comprehension, and problem‑solving skills.
• Ability to work independently with occasional supervision.
• Presentation skills in group or individual settings.
• Team collaboration across inter‑organizational boundaries.

• Level 2 security background screening required (fingerprinting and law‑enforcement record check).
• Occasional local travel; infrequent outside‑county travel may be required.
• Must possess or obtain Tier 1 certification as a Workforce Professional within one year of employment.

Florida Commerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.

Pursuant to Chapter 295, Florida Statutes, eligible veterans receive preference and are encouraged to apply. Veterans must attach required documentation (e.g., DD Form 214) with each submission.

• State Group Insurance coverage (health, life, dental, vision).
• Retirement plan options.
• Paid holidays and personal holiday.
• Annual and sick leave.
• Student loan forgiveness (eligibility required).
• Flexible spending accounts.
• Tuition fee waivers.
• Ongoing comprehensive training.
• Career growth opportunities.