Repair Order Administrator

Overview

Join Barfield and become part of the adventure. If you are a talented Repair Order Administrator professional interested in working in aviation, Barfield wants you! Barfield is part of Air France Industries KLM Engineering and we are looking to hire a dedicated Repair Order Administrator to support our AFI Billing department.

The Repair and Availability Coordinator actively contributes to the service level of repair and delivery processes.

• Processes all steps of the material receipt, issuance of repair orders, shipment to vendors, monitoring and expediting repair, storage, dispatch to customers.
• Monitors the economy of the contracts, ensuring customer service and process quality.
• Ensures materials received are on the contractual list.
• Performs incoming goods inspection, verifies data plate and checks for CID or FOD.
• Determines in‑house repair vs subcontracted.
• Checks warranty status for repairs.
• Issues Repair Orders and updates IT systems.
• Scans equipment and repair documentation into Doremi and Gold.
• Ships units to assigned repair shop/OEM via Fed Ex.
• Processes Fed Ex shipping labels for outgoing repairs.
• Prioritises tasks based on urgency to maintain service level.
• Receives serviceable units from Air France facilities for local pool replenishment.
• Maintains daily contact with vendors to meet TAT.
• Negotiates repairs under warranty and free‑of‑charge exchanges if TAT is overdue.
• Ensures vendor quotes match requested tasks.
• Performs quality control on repaired units to confirm compliance.
• Verifies documentation meets regulations.
• Ships units back to customers and updates IT system.

• Ensures vendor quotes match requested tasks.
• Analyses and disputes discrepancies.
• Checks for exclusions charged to customer.
• Approves vendor quotes.
• Issues customer invoices adding charges per contract.
• Forwards approved quotes to AFI.
• Ensures vendor invoices match approved quotes.

• Releases parts on customer request in accordance with contract terms.
• Maintains organized inventory per AFI standards.

• Regularly contacts customers or account managers.
• Interfaces between customer and vendor for urgent needs or AOG requests.
• Initiates alternative availability at lowest cost if part not repaired.
• Ensures customer satisfaction.

• Challenges existing processes to improve quality, cost, and delays.
• Formalises and shares best practices; benchmarks with other AFI remote logistics centres.

• Excellent communication skills, detail‑oriented, works well under pressure.
• Works swiftly, efficiently with minimal entry errors.
• Independent worker.
• Fluent English (written and oral).
• High School Diploma required.
• Aviation experience preferred.
• Knowledge of Microsoft Office Suite (Excel, Outlook).
• Experience in logistics, knowledge of Dangerous Goods and Customs regulations.

• Customer Focus – provide best services.
• Integrity – uphold ethical standards.
• Teamwork – collaborative environment.
• Adaptability – adapt to challenges.

We offer a comprehensive total compensation and benefits package. For more information, visit our website at

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Barfield is an equal‑opportunity employer.

As a federal contractor, Barfield participates in the E‑Verify Program to confirm eligibility to work in the United States.