Front Desk Receptionist

Front Desk Receptionist
Published: 06/12/2025

Msgr. Edward Pace Catholic High School located in Miami Gardens, Florida has an immediate opening for a full-time Receptionist who will be responsible for providing first-point-of-contact customer service for general inquiries and visitors to the school. Primary duties are answering and greeting callers, assessing their needs, and directing them to the appropriate parties. The Receptionist receives and directs both walk-in and scheduled visitors.

As a member of Msgr. Edward Pace Catholic School Administration Office, this employee assists in other clerical and/or administrative tasks of the Office as needed and performs all duties and responsibilities in alignment with the mission, vision and values of the Catholic Archdiocese of Miami.

• Provide exemplary customer service to employees and others who contact Msgr. Edward Pace High School by phone or in person, assess their needs and direct them to the appropriate parties.
• Provide callers with answers to basic questions on operations, school locations and schedule, or document their concerns for escalation to the appropriate party.
• Maintain order in visitor waiting / reception area.
• Perform clerical duties such as data input; preparing mailings; accepting and distributing packages.
• Learn basic terminology and titles of personnel in the school, especially in relation to hierarchical structure, to effectively relay messages and policies.
• Maintain contact information for re‑direction to parties outside of the school.
• Assist with Msgr. Edward Pace Catholic School office tasks as assigned with confidentiality and discretion, demonstrating excellent internal and external customer service.

• High School diploma or GED and one-year administrative experience in a customer-service environment. Some switchboard experience required.
• Post-secondary College or business-school education and one-year switchboard experience in a customer-service environment.
• Type at least 40 wpm with 90% accuracy.
• Excellent customer service skills, including ability to maintain focus on and professionalism with people in challenging situations, both in person and by phone.
• Demonstrated history of maintaining strict confidentiality.
• Must be able to multi-task and retain accuracy in an environment of competing deadlines.
• Proficiency in MS Outlook, Word, and MS Office product a plus.
• Good computer literacy, including ability to navigate online applications and knowledge of search-engine-optimization best practices.
• Good spelling and grammar required.
• Good oral and written English-language communication skills, including clear speaking voice.
• Supportive and respectful of the mission and tenets of the Roman Catholic Church; experience in Roman Catholic environment preferred.
• Knowledge of basic tenets of Catholic Church.

Subject line should read: School Receptionist.