Associate , Population Health

This role reports to the Manager, Case Management and assists with supporting various population health, case management and seafarer health operations functions and is an integral part of the population health team, providing logistical and administrative support. They will help maintain necessary documentation regarding the crew members case while also ensuring that communication of the progress of the case is done between the crew member, case management team, providers and other departments is in keeping with data privacy and security requirements.

They will also respond to and direct communication from crew, case specialists, providers, and other departments in a timely fashion. This role will interface with all brands, medical teams onboard, shoreside health services and public health leaders as well as external vendors that manage our healthcare systems. This includes supporting the North American brands which comprises of five brands with approximately 65+ ships carrying over 10 million guests annually and employing over 100,000 team members.

• Communication
  • Ensures timely distribution, categorization, prioritization and communication related to crew members medical cases such as unfit memos, crew member queries or concerns, return to work memos, approval communications to appropriate parties while following required privacy and security guidelines.
  • Address simple queries or concerns raised during the Case Management Process or the Seafarer Health process.
• Documentation
  • Maintains accurate medical records from ships, providers, and crew for medically disembarked or referred crew members. Requests updates from crew members, providers, and vessels in a timely fashion, enters medical updates into databases, health records systems and distributes to appropriate case specialist while following privacy guidelines.
  • Update and load documentation related to crew members with regards to Seafarer Medicals or crew members who required return to work review.
• Coordination
  • Works with the case specialists, internal and external teams to help coordinate administrative and logistical aspects of team members case such as transport and flights, lodging, appointments, and reimbursement.
  • Assist with Sick Wage Benefits administration tasks, such as creation of cases within Risk Management systems and data entry of crew members requiring sick wages.
  • Review cases related to administrative tasks and action on the tasks in a timely manner.
• Audits, Workflow and Quality Improvement
  • Works with the Case Management Team and Seafarer Health Teams to help improve overall workflows by assisting with edits and changes to various systems that are used by the case management team such as Power Platforms. This may include making edits to formulas in Excel, Power Apps and modifications to user interfaces.
  • Collect and organize information for Quality Improvements Reports and Internal Audits.
  • Assist with Audits of Seafarer Medical facilities, including gathering documentation, scheduling audits and being present in Audits.
• Administration
  • Assist the Seafarer Health Team, Case Management Specialists and Supervisors in administrative tasks that may be required for a specific case or project such as gathering and organization of information, data entry, categorization, creation of training data and communication with crew members.
• Performs other duties as assigned.

• Associate degree or equivalent college coursework required. Bachelor’s degree is preferred. 1+ years of work experience with similar scope and responsibilities is required. College degree may substitute for work experience.
• Proficiency in Microsoft Office and Power Platform. Familiarity with medical terminology.

• Ability to apply analytical and logistic skills; maintain attention to detail and accuracy.
• Proficiency in the use of computer business applications with working knowledge of Word and Excel.
• Excellent interpersonal and communication skills (verbal and written) with providers, ship personnel, employees, internal departments, and management.
• Strong organizational skills and the ability to meet deadlines and handle…