Program Coordinator - Disability Resource Center

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and Mac Arthur Genius Fellows.

A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

Coordinates the day-to-day operations and activities associated with the DRC as it pertains to student enrollment and affiliation, test-taking accommodations, ADA accommodation implementation, and program projects and services. Assists with DRC program functions and facilitates program related tasks, assignments, and projects. Works with FIU students, faculty, and staff to resolve a wide variety of situations and conflicts regarding student accommodations. Independently plans, organizes, and schedules work with minimal supervision.

Supervises and evaluates the work of others.

• Coordinates the operations of the Disability Resource Center, monitors workflow, and makes appropriate suggestions for improving processes and procedures. Assists with resolving a wide variety of complex situations and conflicts involving the functions and operations of the office.
• Oversees and maintains specific tasks and assignments for the DRC such as ensuring the confidential student databases and department's filing systems remain accurate and efficient for data purposes. Addresses any potential areas of improvement.
• Coordinates logistical matters related to the program including coordinating student-related requests and inquiries such as Notification of Academic Adjustments and Exam Proctor Forms. Additionally, oversees other DRC program processes, data input, and faculty and staff support regarding test-taking accommodations.
• Handles all internal and external inquiries and correspondence for the department such as: phone calls, inter-office mail, e-mail, and faxes. Oversees the receipt and return of quizzes and exams provided to the DRC for proctoring and ensures the security of these documents.
• Assists with student accommodation meetings and accommodation implementation processes. Oversees all DRC staff calendars and coordinates with DRC team if there are any project-oriented activities that need to be prioritized.
• Performs administrative duties supporting training of staff including matters such as assisting with hiring, training, and supervising other DRC student-facing positions, temporary positions, and student assistant/volunteer positions. Supports the work of others and is highly accountable to the work of the program.
• Interprets, monitors, and analyzes information regarding departmental policies and procedures. Maintains knowledge on other student support services and departments at FIU to ensure awareness for DRC students is being maintained and to search for opportunities for collaboration.
• Develops relationships with FIU faculty and administrators to obtain required information and testing instructions throughout the semester. Ensures the utmost customer services is always provided to constituents.
• Performs other related duties as required or as directed. The omission of specific duties does not preclude the…