Part Time Front Desk Executive

Job Description

Job Description

Front Desk Executive – Tax House Miami

Location: Miami, Florida

Position Type: Year-Round Position | Part-Time Off-Season | Full-Time During Tax Season

Tax House Miami is seeking a dynamic, bilingual Front Desk Executive to join our growing team. This is more than a traditional receptionist role—you will be the face of our company and play an essential role in creating an exceptional experience for our clients while supporting daily office operations.

We are looking for a proactive and dependable professional who can confidently manage the front desk, support team members, solve problems, and balance multiple responsibilities in a fast-paced tax office. The ideal candidate is personable, organized, energetic, and interested in growing into a leadership position.

Work Schedule

Candidates must be available to work both the off-season and peak-season schedules:

• Off-Season (May–December): Part-time, approximately 24 hours per week, typically Tuesday–Thursday from 10:00 AM–6:00 PM
• Peak Tax Season (January–May): Full-time, 40+ hours per week, typically Monday–Friday from 10:00 AM–7:00 PM
• Saturdays: Required during peak tax-season months based on business needs

The exact transition between peak-season and off-season schedules will be communicated by management.

Key Responsibilities

• Welcome clients and visitors with warmth, enthusiasm, and professionalism
• Answer and direct high-volume incoming calls in a courteous and efficient manner
• Manage client check-ins and maintain an organized reception area
• Schedule, confirm, and coordinate client appointments
• Maintain accurate client information, files, and internal notes
• Assist clients with completing required forms, signatures, and payments
• Perform data entry and prepare files for tax-preparation appointments
• Communicate effectively with tax preparers, administrators, and management
• Monitor front-desk workflows and ensure tasks are completed promptly
• Help train and support new front-desk or administrative team members
• Resolve client concerns professionally and escalate urgent matters when necessary
• Assist with special projects and additional administrative duties as assigned
• Maintain a polished, organized, and welcoming office environment

Qualifications

• Bilingual in English and Spanish is required
• Previous front-desk, administrative, or high-volume call-center experience
• Tax office, accounting firm, or professional-services experience is strongly preferred
• Previous leadership, supervisory, or training experience is a plus
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to prioritize tasks and manage multiple responsibilities
• Strong problem-solving and conflict-resolution skills
• Comfortable learning new software and client-management systems
• Dependable, punctual, professional, and accountable
• Able to remain positive and composed in a fast-paced environment
• Willing and available to work extended hours and Saturdays during peak tax season

What We Are Looking For

The right candidate is a natural leader who takes initiative, follows through, and does not need to be reminded of daily responsibilities. You should enjoy working with people, providing excellent client service, and contributing wherever support is needed.

If you are a proactive, organized, and personable professional who thrives in a client-focused environment, we would love to hear from you.

To apply, please submit your résumé and a brief introduction explaining why you would be a great fit for Tax House Miami.

As a small but flexible firm based in South Florida, we take pride in our comprehensive accounting and advisory services, our deep industry experience, and our steadfast commitment to personal service.

If you want a rewarding, vibrant career in an independent accounting and consulting firms, we want to talk to you.

As a small but flexible firm based in South Florida, we take pride in our comprehensive accounting and advisory services, our deep industry experience, and our steadfast commitment to personal service.

If you want a rewarding, vibrant career in an independent accounting and consulting firms, we want to talk to you.