Permit Services Representative II

Come to a City that Builds Careers! As one of the largest cities in Broward County, the City of Hollywood provides an energetic, innovative and collaborative work environment for its employees. Want Top Notch Insurance? We offer low cost health insurance giving you the best value - Medical, Dental, Vision and Flexible Spending Plans. Need Work Life Balance? We have got you covered with a 4-Day Work Week and an Award Winning Wellness Program.

And We Don’t Stop There. The City of Hollywood provides a generous Paid Time Off Program inclusive of 13 Paid Holidays, Vacation Leave, Personal Leave, and Sick Leave. Repaying Student Loans? Employees at the City with 10 years of public service and on-time payments qualify for the Federal Student Loan Forgiveness Program. Let’s Partner Together and Come Grow with the City of Hollywood.

For more information about this position and our competitive pay, benefits package and pension plan, refer to this job posting or our City website at

Starting Pay For Position Is $28.76 Per Hour. Dependent on Qualifications.

This is responsible administrative work of more than average difficulty directing the administrative operations of the building permit application process with the objective of ensuring accurate and efficient assistance is provided to the general public and the business community, in accordance with compliance of established State, County and City codes. The employee is assigned to the administrative functions associated with the intake and issuance of all building permits, the timely and accurate processing of permit and property documents, customer service, phone and building reception.

Work requires the independent application of building permit procedures and regulations. Supervision is received from an administrative superior who reviews work through conferences and review of work in progress.

• Under the direction of the Assistant Permit Services Manager, assists other office personnel in the monitoring and tracking of applications through the streamline permitting system to improve agency responsiveness, technical assistance, and support.
• Identifies projects that are experiencing delays in permitting and collaborates with Plan Examiners on solutions to expedite the permitting process.
• Assists contractors, developers and the public regarding procedures associated with building permits.
• Receives and processes various permits applications; reviews for completeness and sufficient documentation and computes appropriate fees.
• Answers escalated inquires and requests from the general public and business community, through friendly, professional customer service skills, ascertain the needs of the customer and providing appropriate assistance and information.
• Checks and reviews a variety of data for accuracy, completeness, and conformance to established standards and procedures.
• Checks to ensure contractors are properly licensed; verifies data with appropriate State agency; helps contractors fill out license applications.
• Ability to schedule inspections.
• Performs informational research for inclusion into reports and to ascertain background information on addresses, business entities or other pertinent information.
• Operates computer, and other office automated equipment.
• Maintains and files records related to issuance of permits; oversees scanning of all permitting and development documents.
• Performs records research in order to document project history compliance; coordinates permit processes with outside agencies to ensure that all permit requirements are being met.
• Assists with the processing of various departmental records transactions including employee personnel action forms, purchase orders and requisitions.
• Operates a computer, photocopier, printer, calculator, facsimile machine, recording equipment or typewriter.
• Ability to respond to public inquiries in a timely manner; to implement administrative and technical procedures; to interpret applicable laws, rules, regulations, policies, and procedures; and to communicate effectively.
• Researches, collects, and compiles data for administrative and annual reports.
• Types forms, reports, memoranda and letters.
• Must effectively and positively represent the City in delivering and performing work with colleagues and clients, irrespective of gender, race, religion, age, disability, political affiliation or belief, or sexual orientation.
• Must establish and maintain effective and professional…