Call Center​/BDC Agent; Sales & Service

Job Description

Job Description

Growth Opportunities Available

Are you a customer-focused, driven individual looking to join a luxury automotive team? Ocean Cadillac, part of the esteemed Murgado Automotive Group, is hiring Call Center BDC Agents for both Sales and Service. Help connect clients with their dream vehicles and ensure exceptional service experiences!

• Handle inbound and outbound calls to assist customers with sales or service inquiries.
• Follow up on leads and schedule sales appointments and service visits.
• Provide excellent customer service to ensure satisfaction and build loyalty.
• Maintain and update customer information in our CRM system.
• Collaborate with sales, service, and marketing teams to meet client needs.

• A friendly and professional communicator who thrives in a fast-paced environment.
• Comfortable making 100+ outbound calls and working with a team.
• Organized, detail-oriented, and able to manage multiple tasks effectively.
• Previous experience in customer service, sales, or hospitality is a plus (automotive experience is a bonus but not required).
• Bilingual in English and Spanish is a bonus!

• Great Pay: $14 - $20 / hour + commission.
• 401(k) Plan:
  With company match.
• Time Off:
  Paid time off.
• Career Growth:
  Development opportunities within the Murgado Automotive Group.
• Employee Perks:
  Discounts on vehicles, parts, and services.
• Team Environment: A supportive and collaborative team focused on success.

If you’re ready to take the next step in your career and thrive in a luxury automotive setting, we’d love to hear from you!

Apply today and become a valued part of the Murgado Automotive Group family.

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race / ethnicity, color, religion, national origin, gender, sexual orientation / transgender status, age disability, martial / parental status, citizenship status, military status, political affiliation and / or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.