Payment Operations Specialist

Overview

Payment Operations Specialist at Paysend – Join to apply for this role. The Payment Operations Analyst role at Paysend plays a key role in the day-to-day running of US Operations. The successful candidate will become a subject matter expert with deep knowledge of our processes, procedures, vendors and how we support our internal functions. The role is highly varied and may manage a range of responsibilities on a daily basis.

The candidate will support the Americas Head of Operations with operational initiatives and execution of key priorities, requiring a high level of attention to detail and proactive follow-through.

What You’ll Do (Responsibilities):

• Support Leadership: Support the Americas Head of Operations in day-to-day tasks, project execution, and tracking of operational initiatives across teams.
• Cross-Team
  
  Collaboration:
  
  Serve as a central point of contact to ensure efficient coordination between departments including operations, marketing, legal, compliance, finance and product. Proactively follow up on tasks and requests to ensure timely completion.
• Issue Escalation and Resolution: Investigate and respond to vendor issues in a timely way, keeping all key stakeholders informed. Communicate client feedback and operational issues to the appropriate teams, following up to ensure timely resolution and closure.
• Process Improvement: Identify inefficiencies and recommend actionable solutions to streamline operational workflows. Build and optimise scalable operations processes to prepare the region for projected growth.
• Training and Support: Provide guidance and training to team members on operational best practices, including one-on-one and group support sessions. Be eager to learn Paysend’s products to deliver Operational Excellence in their level of support.
• Document Management: Draft and manage key operational documentation. Ensure all documentation is accurate, complete, and up to date.
• Jira Coordination: Maintain detailed and accurate records in Jira, supporting alignment, traceability, and transparency across functions.
• Regulatory Requirements: Support operational processes and deliverables in relation to reporting and submissions.

What You’ll Need To Be Successful In This Role:

• Strong communication and collaboration skills.
• Self-starter mentality with a completer/finalizer attitude.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple priorities with effective time management and follow-up.
• Proactive and solution-oriented mindset.
• Keen to learn about Paysend products & services and inquisitive in operational flows.
• Proficiency with tools such as Confluence, Smartsheets and Jira.
• Strong problem-solving ability – able to break down issues to find solutions.

Preferred Qualifications:

• Proven experience in Payment Operations (Finance / Fintech) required.
• Background in document management and process optimization.
• Experience maintaining a tight controls environment – identify and evaluate threats, develop alternative actions to avoid or reduce risk.

Why Join Paysend?

• Make a Global Impact: Directly impact millions of users worldwide.
• Accelerate Your Career: Internal mobility, mentoring programs, and continuous learning opportunities.
• Thrive in a Connected, Global Organization: Collaborate with colleagues across international hubs.
• Principle-Driven & Focused Culture: Work in an organization guided by strong principles and values.
• Competitive Compensation and Benefits: Competitive salary, benefits, and flexible work arrangements.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other