Spaces Lead, Miami

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World is a network of real humans, built on privacy-preserving proof-of-human technology, and powered by a globally inclusive financial network that enables the free flow of digital assets for all. It is built to connect, empower, and be owned by everyone.

We’re looking for a World Space Manager to operate one of our World Spaces—an experience center where anyone can physically engage with the World ecosystem. These centers have the mission to educate visitors, build grassroots trust, and drive adoption by offering in-person support, product demos, events, and verifications.

As a World Space Manager, you’ll own the end-to-end operation of your space, delivering exceptional experiences and building long-term community engagement by leading a team of experts.

Miami

• Operations & Compliance
  • Own day-to-day operations ensuring smooth functioning and adherence to local nuances and TFH compliance standards.
  • Coordinate logistics, security, and facility maintenance in partnership with internal and external vendors.
  • Guarantee a perfect visitor experience, minimizing friction and wait times.
• People Leadership
  • Hire, onboard, and manage a team of World Space Experts.
  • Foster a high-performing, guest-first culture through training, coaching, and leadership.
  • Lead your team to meet targets in CSAT, mystery shopper scores, audit outcomes, and verification volume.
• Community & Guest Experience
  • Translate foot traffic into advocacy by turning curious passersby into informed World advocates.
  • Design and host in-person educational events, community activities and group visits.
  • Act as the local face of the World protocol.
• Reporting & Feedback
  • Track and report on key KPIs: footfall, verifications, CSAT, Mystery Shopper and Store audit metrics.

• 4+ years in operations, premium hospitality, retail, or event management—preferably in a customer-facing, premium environment.
• Strong people leadership skills with experience hiring and managing diverse teams.
• Comfortable working in dynamic environments with a high degree of autonomy.
• Tech-savvy and capable of becoming an expert in the Worldcoin/World App ecosystem.
• Passion for community building and advancing digital access/inclusion.

• Experience with decentralized tech, Web3, or identity verification systems.
• Multilingual and comfortable working across cultures.
• Experience with start-up companies.