Senior Sales Manager

Senior Sales Manager

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• Provide the highest levels of customer service to internal partners and external clients at all times.
• Respond in a quick, timely, and professional manner to all internal partners and external customers, delivering clear and concise communications representative of Hyatt through all channels.
• Demonstrate excellent time management, self‑motivation, and proactive planning while being organizationally savvy with a keen focus on detail.
• Maintain existing assigned accounts/segments and diligently develop new business opportunities for the hotel.
• Monitor and manage all aspects of pre‑event, event, and post‑event details—tracking, detailing, and communicating the particulars of each assigned account, group, or event.
• Assist with projects, reports, training, coaching, performance evaluation, and supervision of employees as directed by the Director of Sales and General Manager (if applicable).
• Work with internal and external partners to forecast group rooms and F & B revenues accurately, understanding conditions and strategies that maximize released space and rooms to impact hotel revenues.
• Gain knowledge of the hotel’s food and beverage products, pricing, presentation, and learn about function space, audio‑visual, and other details related to event success.
• Consistently attain sales activity goals and individual revenue goals, including proactive and reactive calls, tours, and appointments as outlined by Concord, your RVPSM, and your supervisor.
• Learn and use digital sales systems and conceptual sales processes (e.g., Delphi, CI/TY, PMS, sales call process) and understand the hotel’s sales strategies (Marketing Plan, rates, budgeted goals). Implement these tools and resources to accomplish individual and team goals efficiently.
• Prepare for and participate in all necessary internal meetings, conference calls, reporting, planning, training, and communications required for the position.
• Work collaboratively in a unified and entrepreneurial manner, making decisions that best serve the hotel and achieve team goals.
• Own career development for self and direct reports, advocating for training and job opportunities that hone talents, skills, creativity, and growth.
• Carry out any reasonable requests made by Management and seek to comply with company policies and procedures.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.

Location: Miami, FL —
Salary: $ – $ (Posted 2 weeks ago)