Client Service Associate

Company Description

Skill Bridge Academy is a forward-thinking organization committed to operational excellence, professional development, and reliable workforce solutions. We take pride in cultivating a work environment where integrity, precision, and continuous improvement define every aspect of our operations. Our team is built on dedication, collaboration, and a commitment to delivering industry-leading results. Joining Skill Bridge Academy means becoming part of a company that values its people, invests in their growth, and creates long-term pathways for success.

Job Description

The Client Service Associate will play an essential role in ensuring a seamless, positive experience for our clients. This position requires a polished, organized, and solution-oriented professional who can manage client inquiries, provide tailored support, and uphold the high service standards of Skill Bridge Academy. You will act as a primary point of contact, ensuring that every interaction reflects our commitment to quality and long-term relationship building.

• Serve as a trusted liaison between clients and internal teams, ensuring prompt and accurate communication.
• Assist clients with account needs, service inquiries, scheduling, and follow-ups.
• Maintain detailed records of interactions and coordinate solutions to enhance client satisfaction.
• Support onboarding processes by guiding clients through service offerings and next steps.
• Identify opportunities to improve client engagement and streamline service processes.
• Uphold company standards by ensuring a professional and supportive experience at every touchpoint.

• Strong interpersonal and communication skills, both written and verbal.
• High level of professionalism, discretion, and customer-focused mindset.
• Ability to multitask, prioritize, and maintain accuracy in a fast-paced environment.
• Problem-solving abilities and a proactive approach to improving client experiences.
• Comfortable working independently and collaboratively within a team.

• Competitive salary of $50,000 — $55,000 annually.
• Clear opportunities for career growth and professional advancement within the organization.
• Skill-building and continuous development support.
• Stable full-time position with long-term potential.
• Dynamic and supportive work environment built on respect, collaboration, and excellence.