Client Relationship Manager Miami

Direct Counsel is representing a prestigious AmLaw 100 firm seeking a qualified Client Relationship Manager to support its Home Health, Home Care, and Hospice Practice Group. The ideal candidate will be a proactive, detail-oriented professional who excels in relationship management, project coordination, and business development within the healthcare sector. The preferred location for this position is Atlanta, though candidates in other firm office locations will also be considered.

This role offers a unique opportunity to blend strategic client management with operational and analytical responsibilities, ensuring the firm’s healthcare clients receive exceptional service and value.

• Build and maintain strong relationships with key clients and potential clients, ensuring consistent communication and service excellence.
• Serve as a primary point of contact for clients and attorneys regarding project status, deliverables, feedback, and overall service delivery.
• Assist with the assignment of legal projects to subject matter experts within the Online Health team; monitor projects through completion and ensure all deliverables are organized and tracked.
• Analyze client needs, market trends, and business opportunities to inform strategic growth initiatives and enhance the firm’s healthcare service offerings.
• Learn and leverage the firm’s platform to identify cross‑selling and expansion opportunities with existing and prospective clients.
• Collaborate with practice groups across the firm to package, position, and promote bundled service offerings.
• Work within established processes to recommend appropriate areas of specialty to clients and ensure proper alignment with their business needs.
• Track and monitor project status, measure ROI, and prepare detailed client and internal reports summarizing key metrics and outcomes.
• Assist in developing and managing budgets, monitoring costs, and ensuring projects maintain profitability.
• Efficiently allocate internal and external resources to meet client deadlines and operational goals.
• Maintain comprehensive reports of home‑based care buy‑and sell‑side businesses, assisting with introductions, relationship follow‑ups, and business development initiatives.
• Manage numerous incoming requests from attorneys and colleagues, prioritizing effectively in a fast‑paced environment.
• Ensure all client and product initiatives align with the firm’s overall mission, goals, and strategic vision.

• Exceptional problem‑solving, written, and verbal communication skills.
• Strong project management and coordination abilities, with experience leading or supporting multiple initiatives simultaneously.
• Ability to work autonomously with a high degree of ownership and accountability.
• Positive, client‑centered service orientation with the ability to thrive in a dynamic and fast‑paced environment.
• Advanced proficiency in Microsoft Word, PowerPoint, Excel, Zoom, and database management tools.

• 5+ years of experience in the home health care and/or hospice field.
• A self‑starter who is extremely organized, detail‑oriented, and capable of managing multiple projects simultaneously.
• Demonstrates strong initiative and operates with a sense of urgency.
• Maintains composure under pressure and adapts well to shifting priorities.
• Exhibits a collaborative, team‑oriented mentality and a consistently positive attitude.
• Possesses the ability to implement and maintain systems of organization and efficiency.

• Salary: $43.27/hr. – $55.29/hr., commensurate with experience.
• Work Arrangement:
  Hybrid schedule available depending on location. (1 day remote).
• 6‑month contract with potential for full time position based on performance.
• Benefits (Available upon full time hire):
  Comprehensive package including paid time off, medical, dental, and vision insurance, life and disability coverage, 401(k) with firm contributions, and additional wellness and employee support programs.

Direct Counsel