Account Director

Company Description

Hi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common.

We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at

We are seeking an Account Director for a temporary position. The Account Director will play a pivotal role in managing client relationships, leading strategic initiatives, and driving business growth. This role requires a proactive and self-directed leader with the ability to manage complex projects, foster client relationships, and deliver impactful business solutions.

• Serve as the primary point of contact for clients on assigned business, seeking to become a trusted advisor and foster strong, long-lasting relationships.
• Understand client goals and objectives with accountability for the success of projects and engagements, ensuring they meet client expectations and deliver measurable results.
• Regularly communicate progress, insights, and recommendations to clients.
• Work with cross-disciplinary teams and agency partners to ensure seamless execution of campaigns and drive integration across multiple channels.
• Track and report on account financials, ensuring profitability and client satisfaction.
• Proactively expand relationships within current clients and find opportunities for organic and inorganic growth.
• Lead prioritization of weekly/daily Account Team activities.
• Support annual account planning process and regular updates independently and pro-actively.
• Lead day-to-day communications through meeting scheduling, feedback trackers, meeting notes, status documents, QA and other topics independently. Immediate client communication point of contact for day-to-day project needs. Lead project kickoff and wrap up meetings with broader partner agency senior stakeholders.
• Support creation of and updates to SOWs and associated contract fulfillment needs, follow-ups and approvals independently and pro-actively.
• Anticipate and support risk assessments independently. Works in close partnership with Discipline leads to identify and mitigate potential risks to the health/stability of the business.

• 7+ years of professional work experience in an account management role at a fast-paced digital or advertising agency.
• Minimum of 1 year of work experience on a Media AOR account, with a strong understanding of media channel mix and the ability to work effectively with Media Planning Team and Channel leads.
• 1+ year in healthcare industry is a plus.
• Proven experience leading complex projects and large teams.
• Exceptional written and verbal communication skills, with a strong ability to build and nurture client relationships.
• Excellent problem-solving, time-management, and organizational skills.
• Strong financial acumen.

At Publicis Groupe, we offer medical and voluntary benefits to our freelancers and temporary employees. Voluntary benefit options include supplemental medical insurance, transportation, and parking benefits, legal benefits, pet insurance, and auto and home insurance. You must be actively employed for 90 consecutive calendar days in order to be eligible for Publicis medical and voluntary benefits. You will also be eligible to participate in the Publicis 401(k) Plan after you complete 1,000 work hours in a consecutive 12-month period.

Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical…