Product Planning Program Manager

This role is responsible for conceptualizing, developing and maintaining a brand-new planning and program management system encompassing new builds, hotel refurbishments and port destinations. This includes creating and maintaining tools to support decision making, resource allocations, consulting with key project stakeholders, recommending actions, and ensuring that projects are completed on time/on budget while meeting measurable goals.

• Create and maintain tools independently in a digital platform for the purposes of managing large, complex processes in a fast-paced environment encompassing, planning, responsibility assignment, timelines, budgets, approvals, commitment and milestone tracking.
• Provide weekly / monthly status reports and dashboards. Develop from scratch and regularly update as needed. Provide regular updates to stakeholders and senior levels of executive leadership on Brand Experience and Product Development work streams.
• Partner with Shipboard Operations Analytics to analyze qualitative and quantitative data from Carnival databases and other sources to generate useful metrics as needed.
• Manage cross-functional teams. Ensure that there is a clear understanding of who is doing what across stakeholders from various departments that are participating in product development including clear expectations of accountability, responsibility and deadlines for all work streams – Follow up with stakeholders as needed to identify and alleviate bottlenecks.
• Lead onboarding and manage business relationships with key partners including brand and project orientations, vendor set-up, contracting and deliverable, payment and budget tracking.
• Create and maintain a system and process for identifying, prioritizing, tracking and evaluating innovative concepts from various sources including shipboard and shoreside team members, market research and consumer insights.
• Build and maintain shared work spaces and team sites to foster efficient collaboration.

• Bachelors in Business Management, Operations Management, Industrial Engineering, Finance, IT, Consulting, or related fields
• 5 + years of experience program management, project management, product development or operations having to manage multiple large projects through a digital platform

• Experience with MS Project or equivalent.
• Proficiency in Microsoft Office, advanced in Excel, Project, Visio and PowerPoint.
• Requires regular use of collaborative and communication platforms such as Microsoft Teams, SharePoint.
• Strong analytical, verbal, written and presentation skills. Ability to interpret data, formulate business questions and make recommendations.
• Understanding of the complete ecosystem that makes up a guest experience including the operational requirements needed to support it.
• Ability to build strong relationships and solicit cooperation from individuals in a variety of roles making up a cross-functional team needed to take a project from vision to reality.
• Must take initiative, demonstrate ownership, work with minimum supervision, multi-task and balance numerous evolving priorities; strong organizational skills and agility are critical.
• General understanding of how to read architectural drawings, material specifications and/or take measurements on drawings using programs on AutoCAD or PDF based programs such as Blue Beam Revu.

Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Requires regular movement throughout CCL facilities. May need to stand for long periods of time.

Less than 25% with shipboard travel likely

Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Work may require employee to work inside and outside with exposure to changing climate and/or operate machinery. Attend Dry docks, shipyards and/or project sites.

This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays.…