Director, Product Management – Credit Products; Latin America & Caribbean

Director, Product Management – Credit Products (Latin America & Caribbean)

Product, Program, and Project Management (Non-Technical)

We are seeking a dynamic and accomplished Director of Product Management to lead the end-to-end strategy, execution, and performance of our credit products portfolio for mass and affluent consumers across Latin America and the Caribbean (LAC). This is a pivotal leadership role for a results‑oriented professional with deep expertise in credit products, who combines strategic vision with hands‑on operational excellence.

The ideal candidate is a strong leader with a track record of delivering innovative credit solutions, driving business growth, and elevating client satisfaction. You will be responsible for shaping the product roadmap, launching new offerings, and continuously optimizing existing products to ensure market relevance and profitability across all client segments. This role reports to the LAC Consumer Product Senior Director.

• Product Leadership:
  Own the full lifecycle of credit products, from market analysis and ideation to launch, optimization, and growth. Champion product excellence and innovation at every stage for mass and affluent segments.
• Strategic Execution:
  Translate business objectives into actionable product strategies. Define and deliver a robust roadmap for credit products, ensuring alignment with customer needs and market trends across diverse client bases.
• Market Expansion:
  Develop tailored go‑to‑market strategies for each LAC market, collaborate with execution driving consistent growth and product differentiation across the region.
• Performance Management:
  Take full accountability for product P&L. Monitor KPIs, analyze performance data, and implement initiatives to maximize uptake, usage, and profitability.
• Stakeholder Engagement:
  Lead cross‑functional teams—including Technology, Benefits, Marketing, Sales, Operations, and external partners—to deliver product initiatives on time and within scope.
• Innovation:
  Identify and implement digital and experiential innovations that set our credit products apart in the mass and affluent segments.
• Client Advocacy:
  Serve as the subject matter expert for credit products. Represent the portfolio at industry events, engage directly with clients, and leverage feedback for continuous improvement.
• Continuous Improvement:
  Stay ahead of market trends, competitor activity, and evolving customer needs to refine and enhance the credit product offering.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

• 10+ years of relevant work experience with a Bachelor’s Degree or at least 7 years of work experience with an Advanced degree (e.g., Masters, MBA, JD, MD) or 4 years of work experience with a PhD, OR 13+ years of relevant work experience.

• 12 or more years of work experience with a Bachelor’s Degree or 8‑10 years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD) or 6+ years of work experience with a PhD.
• 8+ years of product management experience (at least 5 years in payments and financial services).
• Bachelor’s degree required. Advanced degree preferred.
• Proven track record of full lifecycle product ownership, including ideation, launch, and optimization.
• Strong commercial acumen: experience managing P&L, setting business goals, and driving measurable outcomes.
• Analytical mindset: skilled at using data and market analysis to inform decisions.
• Cross‑functional leadership: experience delivering results in matrix global organizations.
• Excellent communication skills: able to influence stakeholders and clearly articulate product vision, requirements, and results.
• Languages:
  
  fluent in English and Spanish. Portuguese is a strong plus.

Varies upon the needs of the department.

This position requires travel 5‑10% of the time.

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and…