Director, Account Management

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Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Director, Account Management, Community Institutions

Our North America Client Sales organization is seeking to build a diverse strategic and consultative workforce of world‑class relationship managers, problem‑solvers and technologists. We are pursuing highly motivated individuals who display strong achievement orientation, intellectual curiosity, openness, resilience, diligence, and the ability to effectively marshal resources. We align our team to compete and differentiate on the basis of customer intimacy, product and solution strength, and partnership orientation.

The Community Institutions sales team focuses on the delivery of customized payment solutions and comprehensive consulting support, while leveraging Mastercard’s strong brand, technology, operations and risk platforms to deliver bottom line results to Mastercard’s Strategic Partners. This includes optimizing existing volume and growing net new volume through selling Value Added Services to Mastercard Strategic Partners.

• Develop deep relationships with Community Institutions customers across multiple product lines and management levels.
• Understand customers’ business objectives and goals, while identifying pain points. Develop and implement account plans to address with Mastercard products and solutions.
• Build and maintain strong working relationships, both internally and externally, working closely with a diverse and cross‑functional team to achieve revenue targets and increase market share within a client.
• Negotiate, execute and manage customer contract agreement process, ensuring global linkage of resources and information sharing.
• Identify and develop new business opportunities that provide the best potential for future business growth, an appreciable return on financial investments.
• Provide consultative industry and Mastercard insights in alignment with segment specialty.

• Outstanding ability to manage and grow internal and external cross‑functional relationships and partnerships with executives at all levels.
• Sound business judgment with established strategic and conceptual thinking and planning skills.
• Demonstrated track record of planning, managing and closing complex, competitive sales effort and project management.
• Excellent strategic thinking with strong analysis skills with a proven track record of creating solutions that increase revenue.
• Self‑starter who is highly organized, collaborative and results driven.

Mastercard is a merit‑based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable and identify the type of accommodation or assistance you are requesting.

Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

• Abide by Mastercard’s security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach.
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be…