Patient Financial Service Cashier

Position Title

Patient Financial Service Cashier

Doris Ison & MLK

(40+ hours non-exempt)

Position

Purpose:

The purpose of the Patient Financial Service Cashier involves several key responsibilities: delivering and collecting cash bags from various departments, accepting staff deposits, preparing accounting reports, managing cash flow, overseeing the petty cash fund at the site, and addressing patient billing inquiries through the EHR system. Additional duties may be assigned as needed.

Education

High School Diploma or GED Equivalent. Some college coursework in accounting or finance is preferred.

Coding and billing or Medical Assistant certifications are preferred

Experience

• A minimum of two years of direct customer service experience is required, preferably in the healthcare, hospitality, or retail industries.
• 1-2 years of experience in accounting, cash handling, or a related field, preferably in healthcare. [Required]
• Experience with Epic and/or other EHR systems - Front Desk functions and knowledge of work queues is highly preferred, requiring at least one year of experience.
• Knowledge of Medicaid / Medicare Insurance, collections, experience preferred.

Licensure/ Certification

Maintain current CPR certification from the American Heart Association.

Skills/ Ability

• Strong math
• Proficiency in Microsoft Office Suite, especially Excel.
• Ability to work in a fast-paced, high stress environment
• Strong written and oral communication skills
• Strong organizational and attention to detail to maintain accurate inventory and transaction records

Morning Cash Distribution: Collect and distribute cash bags to designated departments each morning, ensuring accurate transfer and documentation.

Afternoon Cash Collection: Receive cash bags from departments including Patient Services, Cafeteria, Security, and Pharmacy, and verify that collections are accurate and securely stored.

Money Bag Management: Create and assign money bags to individual staff or office managers following the accounting department’s processes. Collect and document the return of money bags during employee termination and forward these records to the Accounting and Human Resources departments.

Petty Cash Management: Provide authorized personnel with petty cash according to established procedures, and accurately record and collect supporting documentation.

Exchange large bills for smaller ones as requested by staff to ensure they have the correct cash for transactions. Count and verify that the change is accurate, ensuring the cash register is balanced.

Documentation and Record-Keeping: Maintain a detailed log of all cash transactions, including time of distribution and collection, department details, and employee signoffs.

Security Compliance: Follow established protocols to ensure safe handling and secure transfer of cash bags; monitor cash handling to mitigate loss and prevent unauthorized access.

Reporting and Reconciliation: Assist in reconciling daily cash transactions and provide reports to the Finance Manager as needed for audit and compliance purposes.

Collaboration with Departments: Work closely with departmental staff to streamline cash transfer processes and address any discrepancies or concerns in a timely manner.

Performs Patient Payment Voids and refunds with supervisor approval and following company policies and procedures

Discuss the status of their accounts with the patient and make payment arrangements.

Cash Flow Management: Manage and record daily cash flow to ensure accurate financial reporting.

Collect and process deposits from various departments. Reconcile cash drawer and prepare daily deposit slips.

Financial Reporting: Prepare accurate financial reports and provide timely updates to the accounting department, ensuring all cash transactions are correctly reflected.

Patient Interaction and Inquiry Management: Address patient inquiries related to billing and payment through the Electronic Health Record (EHR) system. Communicate with medical and administrative staff to resolve patient billing issues efficiently.

Support and Additional Duties: Assist in preparing materials and records for audits and…