Operations Assistant- Miami

About Northeastern Founded in 1898, Northeastern is a global research university and a world leader in experiential learning. The same commitment to connecting with the world drives our use-inspired research enterprise. The university offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools. Our campuses in Charlotte, N.C., San Francisco, Seattle, Miami, London, Toronto and Vancouver, BC are platforms for undergraduate and graduate learning and collaborative research.

Northeastern pursues advanced research in security and materials at the Innovation Campus in Burlington, Massachusetts, and in coastal sustainability at the Marine Science Center in Nahant, Massachusetts.

The Campus Operations Assistant serves as a strategic leader responsible for fostering community, designing engagement programming, and supporting operational excellence across Northeastern University's Miami campus. Reporting to the Associate Director of Operations, this position combines campus operations support with student, faculty, and staff engagement programming. The Campus Operations Assistant serves as the primary campus liaison for internal and external events, provides on-site training and guidance to work-study students (when applicable), creates internal marketing materials for campus events and programming, and provides hands‑on technology support during events.

As a key member of the campus operations team, this role works closely with campus leadership and staff, responds to requests from a variety of stakeholders, and follows up to ensure satisfaction — all while approaching each encounter in a gracious, attentive, courteous, and service‑oriented manner.

• Bachelor's degree and two to five years of progressively responsible administrative support experience in a fast‑paced and service‑oriented environment, or a relative combination of education and experience required.
• Experience in higher education preferred.
• Ability to work in a highly flexible and innovative environment with an expanding role and shifting responsibilities.
• Strong interpersonal and written communication skills required.
• High degree of diplomacy, customer service, and organizational skills required.
• Demonstrated ability to handle multiple tasks simultaneously, respond to last‑minute requests, solve problems, act with discretion, adapt to change, and maintain a professional demeanor at all times.
• Willingness to be proactive, take initiative and ownership, and build collaborative relationships.
• Sound judgment and ability to deal effectively with highly visible and confidential matters is essential.
• Must enjoy meeting with people and handling the needs of a wide array of students, staff, faculty, and visitors.
• Must be able to handle sensitive material, set priorities, and work independently or as part of a team.
• High degree of proficiency with MS Office Suite and Outlook required.
• Experience with 25
  
  Live, Canvas, Workday, and event management platforms preferred.
• Familiarity with audio/video equipment and classroom technology required.

• Design and implement engagement initiatives fostering community building, professional development, and interprofessional collaboration across health sciences programs
• Develop faculty and staff recognition programs, team‑building activities, mentorship initiatives, and networking events that strengthen campus culture
• Track participation metrics, assess outcomes, and use data‑driven insights to refine strategies and demonstrate impact to stakeholders
• Coordinate event logistics including vendor relationships, promotional materials, space reservations, and…