Manager PMO and Demand Management, Technology & Digital

Position: Manager PMO and Demand Management, Technology & Digital, FT, 8:30A - 5P
Description Manager, PMO Portfolio & Demand Management Leads portfolio management, demand intake and shaping, resource management deployment, and the continuous improvement of PMO processes and tools. Accountable for the overall governance process from initial intake through the final decision to approve, defer, decline, or convert a demand into a project, coordinating the teams responsible for individual assessments and approvals.
1. Portfolio Management & Strategic Alignment Aligns the portfolio with organizational priorities, business outcomes, and available funding and resources.

Maintains portfolio roadmaps and supports annual planning, investment prioritization, and executive portfolio reviews.

Uses consistent evaluation criteria to assess business value, urgency, risk, dependencies, and readiness.
2. Demand Intake & Shaping Leads a centralized demand intake process that provides a clear, consistent entry point for technology requests.

Establishes standards for shaping requests into actionable proposals, including problem statements, expected outcomes, scope, initial estimates, risks, and resource needs.

Coordinates with business partners, relationship managers, architecture, finance, security, and delivery teams to address gaps and prepare demands for decision-making.
3. End-to-End Demand Governance Establishes and manages stages, gates, decision criteria, roles, and handoffs from intake through the final project conversion decision.

Owns the overall governance process while partnering with teams accountable for individual assessments and approvals.

Ensures required reviews and decisions are completed, documented, and escalated when needed.

Maintains visibility into demand status, aging, barriers, and decision history, ensuring approved demands transition into delivery with clear ownership and sufficient information.
4. Resource & Capacity Management Leads the deployment and adoption of a resource management framework across participating technology and delivery teams.

Partners with resource leaders to establish capacity, allocation, effort estimation, and forecasting practices that account for project work and ongoing operational responsibilities.

Provides visibility into demand versus capacity, resource constraints, and concurrent work to support realistic prioritization and commitments.

Supports scenario planning to assess the impact of changing priorities, timing, and resource availability.
5. Service Now SPM & Portfolio Tools

Experience with Service Now Strategic Portfolio Management (SPM) or comparable enterprise portfolio management platforms.

Provides business ownership and direction for portfolio tools, including enhancement priorities, requirements, and adoption.

Partners with platform and technical teams to improve intake, demand workflows, resource planning, reporting, and governance capabilities.

Establishes consistent tool usage, data quality standards, and training to support reliable portfolio decisions.
6. Process Improvement, Automation & Change Leadership Continuously improves portfolio, demand, and resource management processes by simplifying workflows, removing waste, and addressing bottlenecks.

Experience applying AI-enabled tools and intelligent workflows to automate multi-step PMO processes, coordinate activities across systems and teams, and reduce manual effort while maintaining appropriate governance and human oversight.

Identifies and implements automation opportunities across intake, demand shaping, follow-ups, resource planning, reporting, and decision preparation.

Leads change management through clear communication, stakeholder engagement, training, and measurable adoption and efficiency outcomes.
7. Governance Metrics & Executive Reporting Establishes metrics for intake volume, demand aging, time to decision, throughput, capacity, resource allocation, and portfolio health.

Produces clear dashboards and executive reporting that highlight priorities, constraints, risks, and decisions required.

Ensures portfolio information is accurate, timely, and consistently maintained.

Uses findings from portfolio reviews to drive corrective actions and measurable process improvements.
8. People Leadership & Team Development Demonstrated ability to recruit, lead, develop, and manage a team, including performance management and accountability.

Coaches team members in portfolio analysis, demand shaping, resource planning, governance, and stakeholder engagement.

Builds a collaborative team culture with clear…