Head of Client Success, –In-Person, Miami Design District

Tixta is a Miami-based tech company helping 3,000+ doctors dominate Instagram and Tik Tok with AI-powered content. For the past 7 years we have been working with the top plastic surgeons, dermatologists, med spas, and top practices across the country.

• Learn from the best, if you're smart and hardworking, we'll devote our time to teaching you how to make money NOW. Daily live coaching plus analysis of your actual calls.
• Fast progression, management paths open quickly for the right candidates.
• You'll never dial a junk list. Our data engine verifies every lead: real doctors, real practices, real direct cell phones. That's the job.

• Onboard every new client - from the day they sign,a welcome call, connecting all their social accounts, and making sure their first content goes live within 24 hours.
• Be their go-to person - doctors and office managers call you, and you get things solved.
• Check in proactively with every client on a regular schedule, so you hear about problems before they become cancellations.
• Spot risk early: slow responses, missed approvals, unhappy comments. Step in fast.
• Turn happy clients into growth: reviews, referrals and upgrades.
• Keep every client’s record clean in our CRM and report retention to leadership every week.

• 1+ years in client success or account management, or as a practice manager or patient coordinator at a med spa or plastic surgery practice.
• Confidence with Instagram, Tik Tok, Facebook Business and Meta Business Suite. You can connect accounts and fix access problems on your own.
• A warm, confident phone presence with doctors and business owners.
• A highly organized, detail-obsessed approach to follow-up.
• A track record you can show, such as client retention or renewals you’ve saved.
• Join one of Miami’s fastest-growing startups early.
• $50,000–$80,000 OTE, plus a retention bonus tied to keeping clients.