Manager, Procurement Operations

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide.

At Four Seasons, we are powered by people and our culture enables everything we do.

Manager, Procurement Operations The Manager, Procurement Operations is a key member of the Procurement Operations team, supporting the transformation and ongoing optimization of procurement capabilities across Four Seasons hotel, resort, residential, and mixed-use properties globally. This role serves as a critical operational bridge between property teams, suppliers, Procurement, Finance, Product, Data, Technology, and third-party implementation partners. The Manager brings deep hospitality procurement expertise to ensure that global solutions, processes, and deployment activities reflect the realities of property operations while supporting scalable, consistent ways of working across the organization.

Through the global transformation and beyond, this role will help ensure properties and suppliers are prepared for successful transitions, operational risks are identified and addressed, and lessons learned across deployments are translated into sustainable process improvements. The ideal candidate combines hands-on hospitality procurement experience with strong operational judgment, analytical capability, stakeholder management, and experience supporting technology-enabled transformation. What You’ll Be Doing:

Procurement Operations & Process Excellence Serve as a subject matter expert for hospitality procurement and procure-to-pay operations, representing property-level requirements and operational realities across transformation initiatives. Translate property procurement processes, challenges, and business requirements into clear, actionable requirements for Product, Technology, Data, Finance, and implementation teams. Evaluate processes and requirements through a global procurement lens, balancing property needs with standardization, scalability, controls, and long-term operational sustainability.

Identify recurring operational issues, process gaps, and opportunities for improvement across properties and deployment waves. Partner with Business Process Management, Product, Finance, and other stakeholders to support process harmonization and continuous improvement. Support the development and maintenance of procurement policies, procedures, operating standards, training materials, and knowledge content. Provide structured analysis and recommendations that articulate operational impact, business value, risks, dependencies, and measurable outcomes.

Support high-priority procurement operational issues through resolution and appropriate escalation. Procurement Transformation & Deployment Support property and deployment teams through planning, readiness, deployment, stabilization, and transition to ongoing support. Assess property readiness from a procurement perspective, including processes, supplier readiness, data quality, training requirements, and operational dependencies. Support procurement-related data migration activities, validation, User Acceptance Testing (UAT), Property Acceptance Testing (PAT), training validation, hypercare, and…