Surety Production Manager

Job-:
Service and Delivery

Location:

Charlotte, NC, United States;
Miami, FL, United States;
Tampa, FL, United States;
Houston, TX, United States;
Dallas, TX, United States;
Birmingham, AL, United States;
Atlanta, GA, United States;
Tempe, AZ, United States;
Philadelphia, PA, United States

Schedule:

Full time Posted:

The Role In this role, you will be responsible for the oversight of Surety Nexus Production teams. This includes day-to-day servicing of Surety clients, and management of team’s servicing of Surety Clients to ensure KPIs and SLAs are being met. This will involve building relationships and working closely with client-decision makers, executing deliverables on our client’s behalf in accordance with our SOPs and completing various administrative tasks, including monthly analysis & reporting.

Duties include but are not limited to:

Note:

Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Manage and prioritize team’s workflow, ensuring all SLAs are met Communicate effectively with clients, client managers and other team members

Create a positive, productive, and competitive team atmosphere

Issuance of Surety bonds as well as perform associated activities based on the specific instructions of the Client and/or Client Manager as communicated and handling of all subsequent transactions

Ability to understand and interpret the information presented in a bond request

Assist with resolution of client/carrier accounting issues

Assist in on-boarding and training

Prepare written correspondence, reports and analysis as needed for management

Participate in internal and external meetings

Maintain client confidentiality

Qualifications

The Requirements Strong attention to detail

Excellent verbal and written communication skills

Ability to work independently and in a team setting

Strong customer service, presentation, and organizational skills

Working knowledge of Microsoft Office including Excel, Word, Outlook, and PowerPoint1-3+ years insurance industry experience related to servicing accounts is a plus Experience working with Surety, including in an insurance brokerage environment a plus Experience working with Epic and Tinubu a plus Acquire and maintain P&C Licensure within 90 days of employment

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

Company Benefits WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

Health and Welfare Benefits:
Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Leave Benefits:
Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
Retirement Benefits:
Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

EOE, including disability/vets