Senior Revenue Operations Manager

A note from Kyle Sherman, Founder and CEO:
We're not a lifestyle company, and we're not an early startup that could be gone in two years. We're profitable, everyone here owns equity, and we're going from tens of millions in revenue to hundreds of millions with as few people as possible. That means every person here directs AI agents the way a great Michelin-star chef runs a kitchen: high taste, high standards, and nothing leaves the pass that isn't right.

It's hard, the fun kind of hard, and I'm looking for people who feel the same way.

We're hiring a Senior Revenue Operations Manager to own the systems, data, and processes that run Flowhub's go-to-market engine, from first touch through billing and commissions. You'll be the operating partner to Sales, Marketing, Customer Success, Onboarding, Finance and Billing Engineering, and the person leadership trusts for the number.

This is a builder's job with a leader's scope. You'll run production Salesforce, territories and comp, keep the pipeline honest, and build Claude skills, scheduled agents, and MCP-connected workflows so a lean team does the work of a much larger one. You'll manage a Rev Ops specialist and present the Rev Ops section of the weekly Demand & Pipeline Operating Review, with a diagnosis, a recommendation, an owner, and a deadline for every issue.

You'll report to Royce Luque, VP of Sales, and work on-site at our Coconut Grove HQ in Miami, in the office with the sales team.

• CRM architecture and governance. Production Salesforce end-to-end: the object model, account hierarchy (multi-tier parent and child orgs included), validation rules, how automation gets approved, API usage, and the product catalog.

• Territories and prospecting. Named-account territories, lead routing and round robin, and the Prospecting Stage framework that keeps Sales and Marketing aligned. You'll size the addressable market from license data in Big Query and load it into Salesforce with tiering and rep balancing.

• Pipeline and forecasting. Opportunity stages and gates, tight hygiene, and the forecast, quota, and attainment dashboards the team runs on.

• The number. MRR, payments (POB) revenue, customer tiering, and pipeline analytics across Salesforce, Big Query, and our billing platform.

• The sales-to-billing handoff. Work with Billing Engineering and Finance on our in-house billing platform: activation events, contract reconciliation, invoice remediation, credits, and location changes. A failed sync gets traced to its root cause and fixed at the source, not one record at a time.

• Compensation operations. Monthly commissions and attainment, calculated and confirmed, and the move to an in-house commission platform.

• Pricing and deal desk. Pricing structures, discount and quote approval workflows, and new SKU launches.

• The GTM stack and help desk. Outreach, Panda Doc, Gong, Dialpad, Intercom, Snitcher, and the tools around them, plus the Rev Ops help desk in Linear: access requests, rep issues, and data fixes.

• AI-enabled operations. Claude skills, scheduled agents, and MCP-connected workflows for daily sales summaries, pipeline updates, data loads, and system health checks, with a Rev Ops knowledge base kept current so the team and its AI tools can work from it.

• The team. Manage and develop a Rev Ops specialist, set priorities, keep Rev Ops work visible to leadership, and hire as the function grows.

• You're the person people trust for the number. When leadership asks what moved in pipeline this week, you already know, and you can show the query.

• You build systems, not workarounds. A sync failure is a root cause to find, never a record to patch.

• AI is already part of how you…