Summer Intern - Customer Experience Data Analytics

As a Fed Ex Intern, you will be working on projects gaining valuable, real-world experience in a professional environment as it relates to your field of study.
This internship will support Customer Experience initiatives focused on improving transit time data accuracy and strengthening the value proposition for customers across the Caribbean and Central America region. The intern will work with operational and service data to identify inconsistencies, support data cleanup efforts, evaluate transit time models, and measure the impact of corrections on service performance.

• Support the review, validation, and cleanup of transit time data across the Caribbean and Central America region.
• Analyze transit time information across multiple service offerings, including priority freight and deferred freight, to identify outdated assumptions, inconsistencies, and opportunities for correction.
• Review historical transit time adjustments and support the validation of service standards against current operational conditions.
• Assist in evaluating and updating legacy transit time models used to support system-wide service and operational decisions.
• Analyze holiday schedules and other service-related variables that may impact transit time calculations and customer commitments.
• Compare service performance by country before and after data corrections to evaluate the impact of changes and identify additional improvement opportunities.
• Leverage existing dashboards and Power BI tools to analyze service levels, monitor key performance indicators, and communicate findings.
• Support technical modeling and data analysis to improve the accuracy and reliability of transit time information.
• Translate analytical findings into clear insights and recommendations that support service quality and the customer value proposition.
• Collaborate with Customer Experience, engineering, and cross-functional teams to understand business requirements and support data-driven decision-making.
• Present project progress, analytical findings, and recommendations to management and key stakeholders.
• Participate in various networking and/or community service events.
• Perform other duties as assigned.

• Currently enrolled student or recent college graduate (within 6 months of graduation) at a college/university obtaining a 3.0 GPA or higher.
• Degree:
  Industrial Engineering, Logistics, Supply Chain, Business Analytics, or related discipline.

• No experience is required.

• Ability to work productively, both independently and as part of a team.
• Working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint.
• Demonstrates strong interpersonal and communication skills.
• Time management, organizational, and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities while maintaining a high attention to detail and accuracy.
• Verbal and written communication skills necessary to communicate across business units and to all levels of management.
• Ability to analyze and interpret operational and service data, identify trends and inconsistencies, and develop recommendations.
• Strong attention to detail and ability to work with large or complex datasets where data quality and accuracy are critical.
• Ability to understand technical models and translate analytical findings into meaningful business insights.
• Ability to communicate analytical findings clearly to both technical and non-technical stakeholders.

• Pursuing a degree in Industrial Engineering, Logistics, Supply Chain, Business Analytics, or related discipline.
• Experience with data analysis, data validation, or data cleanup.
• Working knowledge of Power BI or similar data visualization and dashboard tools.
• Strong Microsoft Excel skills and interest in analytical modeling.
• Interest in logistics, transportation, customer experience, and service performance.
• Strong analytical and problem-solving skills with attention to detail.
• Demonstrated curiosity, initiative, adaptability, and willingness to learn.
• Strong communication and interpersonal skills with the ability to collaborate effectively across teams.

This position will be onsite at 701 Waterford Way, Miami, FL 33126, five days per week.

Salary is $25/hour for undergraduates and $30/hour for graduates. A $2,000 stipend is available for…