Lead, Onboard Revenue

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This position is on – site in our Royal Caribbean Headquarters 1050

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group
. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s Hotel Onboard Revenue team has an exciting career opportunity for a full-time Lead, Onboard Revenue reporting to the Director, Onboard Revenue

The Lead, Onboard Revenue Analytics will drive various projects with the goal of enhancing the onboard guest experience, maximizing onboard revenue yields and managing a team of 30+ shipboard employees. From the guest experience standpoint this involves being the subject matter expert for onboard complaint reporting and analytics and creating ongoing visibility for hotel organization, both ship and shoreside, around complaint root cause discovery initiatives.

From the onboard operations standpoint, manage a team of shipboard personnel to streamline procedures across the fleet, optimize operations, thus allowing the brand to realize increased revenues.

Guest Experience and onboard revenue

• Work closely with the various teams of Hotel Operations to understand their business challenges and objectives and identify opportunities to develop potential business improvements and efficiency gains.
• Determine requirements and business needs to develop new reporting, forecasting and optimization techniques to develop actionable results.
• Develop data strategies; specifically, data structures, identifying critical information and the tools used to retrieve and analyze the data.
• Develop and maintains analytical tools to find efficiencies and identify opportunities for process improvement.
• Create weekly, monthly, and annual reports which track KPIs for key metrics. Summarize the results for different levels of the organization in various formats and settings.
• Identify actionable insights, make recommendations, and influence the business by effectively communicating results to management.
• Quantify performance improvement opportunities through graphs, schedules and dynamic reporting tools. Offer recommendations and business solutions based on conducted analysis.
• Conduct product performance reviews across various onboard revenue areas to make recommendations for framework and pricing.
• Estimate and quantify the potential impact of product and price changes.
• Automate and optimize various reports that are currently manual in nature.
• Respond to ad-hoc data and analysis needs while supporting various projects. Conduct analyses of business data, evaluate trends and pattern changes, and learn to disperse results in a format appropriate for the audience.

Operations

• Work with the Sr. Analyst to oversee and manage…
• a team of 40+ onboard crew members, including hiring, scheduling, conflict resolution, career development, and performance review
• SOPs (standard operating procedures) creation and updates
• Track, review, and approve payments of invoices
• Identify cost saving opportunities

Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.…