Director, Sales Operations, GTS

The Director of Sales Operations for Public Sector serves as a trusted business partner to sales leadership, driving operational excellence, strategic planning, and execution across the Public Sector organization. This role is responsible for translating business priorities into scalable processes, actionable insights, and measurable outcomes that accelerate growth and improve seller productivity. The ideal candidate combines strong analytical and business acumen with the ability to influence across multiple stakeholders.

They will lead key operating rhythms, forecasting, territory and quota planning, programs, and strategic initiatives while ensuring alignment between Sales, Service and other cross‑functional partners. Success in this role requires a proactive leader who can balance long‑term strategy with day‑to‑day execution, identify opportunities for continuous improvement, and leverage data to drive decision‑making. This individual will play a critical role in enabling sales teams to achieve business objectives while delivering a best‑in‑class client and seller experience.

Executive presence and business acumen a must.

• Develop execution plan for key programs to drive growth and retention initiatives at scale
• Collaborate with other Continental Ops leaders to align, share and implement best practices.
• Oversee the reporting/analysis of business results and forecasts
• Develop monthly operational presentations capturing sales performance, causals, leading/lagging indicators, processes/programs, and other insights into the operations of the business
• Lead preparation and development of meeting material for presentations; represent sales channel in key leadership meetings
• Own execution of cross‑functional initiatives including setback, preparation and logistics to ensure high‑impact program delivery
• Cultivate strong relationships across organization and influence/coordinate with required stakeholders
• Create and build content and lead sales workshops, programs and case studies when needed
• Identify opportunities to improve existing programs through regularly engaging with sales to collect feedback (bright spots, areas for improvement)
• Perform analyses on program metrics and share insights with leadership
• Manages and/or participates in ad‑hoc projects and initiatives as needed
• Support Sales Advisory Board activities

• 10+ years business experience OR, 5+ years of consulting, project management, or other operationally equivalent work
• Demonstrated operational and program management skills
• Creative problem solver to address new types of challenges with real‑world impact
• Strong verbal and written communication skills with ability to communicate across different levels
• Must have Executive leadership presence
• Comfortable with ambiguity and ability to stay flexible in a rapidly shifting environment
• Aptitude for quantitative and qualitative problem solving; comfortable with making data‑driven decisions
• Background in sales or sales‑adjacent preferred with ability to understand sales process and distill best practices
• Advanced proficiency in PowerPoint and Excel skill is necessary.
• Additional experience with data visualization tools, automation, and process mapping
• Req. # 114446 #LI-BF1

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission‑critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories.

We do important, interesting and substantive work that…