Customer Service & Sales Administrator; French Speaking

Reports to:

Head of Customer Service and Inside Sales Department:
Customer Service and Inside Sales

We are seeking an enthusiastic and versatile individual with exceptional customer service and sales skills, fluent in both French and English, to join our friendly and supportive team. This role combines responsibilities from customer service and sales, including handling customer enquiries, driving sales conversions, submitting quotes to clients, booking travel for customers, and translating content from English to French. Our UK office is a warm and fun environment, where you will be surrounded by colleagues who are passionate about delivering unique motor sport experiences.

• Handle customer enquiries and bookings in both French and English via email, telephone, online chat, and social media private messages, ensuring a polite, professional, and friendly experience.
• Provide product knowledge, suggestions, and tailored recommendations to convert inbound enquiries into sales, helping customers choose the right packages.
• Prepare and submit accurate and timely quotes to clients, ensuring clarity and alignment with their requirements.
• Arrange and book travel components for customers, including flights, accommodations, and other logistics, ensuring a seamless experience.
• Translate website content, customer communications, quotes, and other relevant materials from English to French.
• Accurately manage and input customer bookings into the online system, ensuring correct spelling, grammar, and attention to detail.
• Assist with the fulfilment and dispatch of customer ticket bookings and travel‑related documents. Attend headline events to support setup, breakdown, and operations, ensuring client satisfaction and resolving complaints on‑site.
• Coordinate with external travel component suppliers and providers to ensure bookings and quotes are completed and fulfilled.
• Represent the company at trade shows, familiarisation trips, and supplier visits to secure business with sponsors, teams, and corporate clients.
• Undertake additional tasks as required to support the company’s goals and operations.

• A positive, enthusiastic, and motivated individual with a passion for delivering service beyond expectations.
• A genuine desire to help customers and champion Motorsport Events service and values.
• Native‑level French and fluent English proficiency.
• Excellent oral and telephone communication skills, with a polite, patient, friendly, and professional tone.
• Exceptional written communication skills, able to produce clear, well‑written, and professional content for emails, quotes, and live chat.
• Impeccable attention to detail and a high level of accuracy in all tasks, including quote preparation and travel bookings.
• Well‑organised, proactive, and capable of managing multiple tasks through effective prioritisation.
• Ability to work independently and collaboratively within a team.
• Willingness to learn company products, systems, and procedures.
• Previous experience in customer service, sales, events, or travel booking is desirable.

• Customer Satisfaction:
  Achieve CSAT scores above 90% and positive customer feedback, including at least one positive mention per month on social media or Trustpilot.
• Sales Performance:
  Meet or exceed sales conversion rates and contribute to revenue and budget targets through effective quote submissions and sales conversions.
• Response Time:
  Ensure average response times for customer enquiries and quotes are below 5 days.
• Accuracy:
  Maintain high accuracy in booking management, quote preparation, travel arrangements, and written communications.
• Team Contribution:
  Demonstrate strong teamwork to support the department’s goals and event operations.