Customer Service Coordinator

The Role Unveiled

Experience a collaborative atmosphere that thrives on teamwork and connection, with this office-based opportunity as a Customer Service Coordinator in the vibrant city of Miami. At the heart of our operation, Customer Service supports in sourcing linguists to service our customers’ requirements, assisting clients with their bookings. Need someone fluent in legal ’jargon’ in Swahili? That's our specialty!

Our collaborative environment thrives on teamwork, where Customer Service Coordinators in Miami stand at the forefront, supported by Team Managers, Real-Time Analysts, and our tech wizards. Each call and booking comes with autonomy, backed by the assurance of support whenever it's needed. It's a dynamic balance between independence and a safety net, ensuring every Coordinator in Miami can shine.

• Uncover client needs and swiftly resolve queries using insights from thebigword's Interpreting Operations department.
• Master our Wordsynk application to offer comprehensive support in response to inquiries.
• Skilfully match clients with suitable linguists, providing consistent updates on progress.
• Reassure dissatisfied customers, swiftly escalating serious concerns for resolution.
• Offer real-time, empathetic customer care to both clients and linguists.
• Cultivate strong, positive relationships with clients and linguists, ensuring mutual satisfaction.
• Foster effective communication among Interpreting Services team members and departments within thebigword.
• Efficiently manage your workload, seeking managerial support when needed.
• Identify and elevate priority issues to operations management for prompt resolution.

• Thrive on making a positive impact on people's lives, excelling as a communicator and attentive listener.
• Proactively tackle challenges, showcasing a desire to understand and resolve issues, reflecting the vibrant spirit of Miami.
• Embrace initiative, confident decision-making, and a strong moral compass to always 'do the right thing.'
• Driven by passion and commitment, aiming high to achieve targets while staying resilient and accountable.
• Enthusiastically contribute to team success, finding joy in collaboration and celebrating achievements with colleagues in the Miami sunshine.
• If you’re experienced in Customer Service or have any experience in the language service sector, this would be a bonus!