Visitor Services Associate - Frost Art Museum

Visitor Services Associate - Frost Art Museum

Position at Florida International University.

Creates an enhanced visitor experience at the museum by greeting visitors enthusiastically, sharing knowledge about exhibits, events, and collections, and handling visitor inquiries. Performs clerical tasks, processes sales and ticketing in the point‑of‑sale system, maintains the appearance of the museum entrance, and supports museum events. Schedules, trains, and supervises temporary employees and interns, and develops initiatives to ensure consistent, excellent customer service.

• Creates an enhanced visitor experience at the museum; greets visitors enthusiastically and shares knowledge about the museum (exhibitions, events, building, collections, history, etc.). Serves as an advocate for the visitor while simultaneously promoting the welfare of the museum.
• Communicates with visitors of diverse interests to ensure a positive museum experience and resolves visitor concerns and complaints in a professional manner.
• Records daily visitor, tour and event attendance and provides attendance‑related reports to staff as requested.
• Answers the museum's main line and routes calls to appropriate staff; checks the museum's main email and replies accordingly.
• Conducts ongoing visitor surveys and provides reports as requested.
• Maintains overall appearance of the museum entrance; keeps desk and closet organized, restocks brochures and publications, and assists with light cleaning of the area.
• Tracks daily activities in the museum (rental events, tours, classes, and other events) using the Outlook calendar.
• Processes merchandise sales, event ticketing, rentals, tours, donations, and memberships in POS system and maintains proper cash handling procedures.
• Walks through the Kenan Flagler Family Discovery Gallery weekly to ensure activity stations are in working order and assists with organization and light cleaning as necessary; notifies the Curator of Education and the IT Specialist of any technical issues with the stations.
• Performs data entry into contact database as directed.
• Assists with setup and breakdown for events as needed.
• Schedules, trains, and supervises temporary employees and interns; ensures adherence to museum policies and procedures.
• Develops and implements effective initiatives and strategies to ensure consistent, excellent customer service.

• High school diploma or GED and two (2) years of customer service or related experience.

Job Category
:
Staff

Advertised Salary
: $32,150 - $33,000

Work Schedule
: 8:00 AM – 5:30 PM

Working Conditions
:
Required to spend 50% or more of time operating a computer.

Pre‑Employment Requirements
:
Fingerprinting Check;
Expanded Background Check.

Other Information
:
Ability to work evenings and weekends; ability to work flexible hours as needed; ability to travel locally.

Prospective Employee
:
Create a registered account, provide a valid e‑mail address, and attach electronic copies of résumé, cover letter (or one combined document). Submit the online application with work history and educational details. Sign in to My Applications to track status. This posting will close at 12:00 am of the close date.

Current Employee
:
Log into Employee Self Service (ESS) to apply. Attach résumé/cover letter. Sign in to My Applications to track status. This posting will close at 12:00 am of the close date.

Florida International University honors Veterans' Preference guidelines when filling staff positions. Any applicant claiming Veterans’ Preference will be required to attach a DD214 with each application submitted for verification.

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police Department at Florida International University provides information on crimes statistics and other related issues. The FIU Annual Security report is available online at: FIU Police Annual Security Report.

Florida International University will not discharge or otherwise discriminate because employees or applicants inquire about or discuss compensation. Employees with access to the compensation information of others may not disclose it unless required by law or a formal investigation.

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and affirmative action employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding nondiscrimination, contact FIU's Office of Civil Rights Compliance and Accessibility at  or email ocrca.