Call Center Representative

Call Center Representative

Labor Biz Market

Labor Biz Market is a trusted staffing and workforce support company that connects motivated individuals with top employers across the country. We help organize, manage, and support events, staffing operations, and workforce logistics to ensure our clients’ success.

We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support. You will handle inbound and outbound calls, addressing inquiries, resolving issues, and processing orders with professionalism and care.

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate information regarding products and services.
• Resolve customer complaints and issues effectively and professionally.
• Process orders, returns, and exchanges in a timely manner.
• Maintain customer records and update account information as necessary.
• Identify and elevate priority issues to appropriate departments.
• Achieve personal and team goals for quality and efficiency.

• High school diploma or equivalent; associate degree preferred.
• Proven experience in a customer service or call center role.
• Excellent verbal and written communication skills.
• Strong problem‑solving abilities and patience with customers.
• Familiarity with CRM systems and practices.
• Ability to work under pressure and manage multiple tasks efficiently.

• Pay range: $18.00 – $28.00 per hour, depending on experience.
• Paid training and advancement opportunities.
• Health, dental, and vision insurance options.
• Paid time off (PTO) and holidays.
• Supportive and energetic team environment.

• Monday to Friday (occasional weekends for special events).

• Entry level

• Full-time

• Administrative and Customer Service

• Office Administration