Customer Success Specialist
Job in
Miami, Miami-Dade County, Florida, 33222, USA
Listed on 2025-12-27
Listing for:
SALT
Full Time
position Listed on 2025-12-27
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Base Pay Range
$40,000.00/yr - $50,000.00/yr
Additional Compensation TypesAnnual Bonus
Job Title🌿 Customer Success Specialist – Cannabis Fin Tech | Miami (Onsite)
Company OverviewPassionate about the cannabis industry and helping dispensaries succeed? Join SALT, a leading Cannabis Fin Tech company powering compliant payment solutions for 2,000+ dispensaries nationwide. We’re hiring a Customer Success Specialist to work 100% onsite at our Miami headquarters and become a trusted partner to cannabis merchants from day one.
Responsibilities- Lead virtual product demos for cannabis merchants, ensuring they fully understand payment workflows, reporting features, and merchant portal.
- Guide and support new customers through the onboarding process and training sessions to educate customers on features, functionalities, and best practices of our payment processing services.
- Serve as the primary point of contact for ongoing customer support, troubleshooting issues quickly and calmly in a high-volume environment.
- Proactively monitor accounts to drive strong customer retention, identifying risks early and recommending solutions.
- Act as a problem-solver and advocate for merchants by coordinating with internal sales, operations, and technical teams.
- Build trusted relationships with cannabis operators by understanding their business needs, pain points, and growth goals.
- Gather merchant feedback and share insights to improve products and processes across the cannabis payments platform.
- 2+ years of experience in customer success, account management, or a client-facing role.
- Experience or interest in fintech, payments, SaaS, or regulated industries like cannabis.
- Strong communication skills and confidence leading onboarding calls and demo presentations.
- Ability to manage multiple accounts while staying organized and detail-oriented.
- A proactive mindset focused on client outcomes, value delivery, and retention.
- 📈 Annual merit increases.
- 🚀 Career ladder & growth opportunities in a scaling fintech organization.
- 🏢 100% onsite role at our Miami headquarters.
- Medical insurance.
- Vision insurance.
- 401(k).
- Disability insurance.
Seniority level:
Entry level.
Employment type:
Full-time. Job function:
Customer Service.
Company Website:
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