Customer Service Representative

Customer Service Representative

Location:

Remote

About Us:

At Nucleotron MIT, we are passionate about delivering innovative technology solutions that transform industries and improve lives. Our commitment to excellence drives us to provide exceptional service to our customers, and we are looking for dedicated individuals to join our team and help us achieve our mission.

Job Overview:
We are seeking a dynamic and customer-focused Customer Service Representative to join our growing team. In this role, you will be the first point of contact for our customers, providing top-notch support and ensuring their satisfaction with our products and services.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues and complaints with empathy and efficiency.
• Provide product information and guidance to customers.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to address customer needs and improve service quality.
• Identify opportunities to enhance the customer experience and provide feedback to management.

• Proven experience in a customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle high-stress situations with a calm and positive attitude.
• Proficiency with customer service software and tools.
• Ability to work independently and as part of a team.

• Experience in the technology industry.
• Multilingual capabilities.
• Familiarity with CRM systems.

• Competitive compensation package.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Opportunities for career growth and professional development.
• Supportive and inclusive work environment.
• Performance-based bonuses.

Join Nucleotron MIT and be a part of a team that values excellence, innovation, and customer satisfaction. Help us create a brighter future by providing exceptional service to our valued customers.

Nucleotron MIT