Call Center Customer Service Agent

Call Center Customer Service Agent

Department: Emerald Logistix

Employment Type: Full Time

Location: Miami FL

Compensation: $17.25 - $24.00 / hour

Job Title: Call Center Customer Service Agent

Location: Miami, FL

Job Type: Full-Time

We are seeking a Call Center Customer Service Agent who is passionate about providing exceptional service to our valued customers. As a key member of our customer service team, you will be the first point of contact for our clients, assisting them with inquiries, resolving issues, and ensuring a positive experience.

• Answer incoming customer calls promptly and professionally
• Provide accurate information about products and services to customers
• Resolve customer issues and complaints in a timely manner
• Document customer interactions and update account information
• Conduct follow-up calls to ensure customer satisfaction after resolving issues
• Collaborate with team members to improve service processes and customer experience

• High school diploma or equivalent; further education is a plus
• Proven experience in a customer service role, preferably in a call center
• Excellent verbal and written communication skills
• Strong problem-solving skills and ability to think critically
• Familiarity with CRM software and telephone systems
• Ability to handle high call volumes with professionalism

• Opportunities for career growth and development.
• Health, dental, and vision insurance options.
• Paid time off and holidays.
• A dynamic and collaborative work environment.