Part-Time Lead Dispatcher

Job Title: Part-Time Lead Dispatcher
Location: Hialeah Campus
Regular/Temporary: Temporary
Full/Part Time: Part-Time
Job : 1008650
Job Family: STAFF - Support Staff
Grade: SG
Salary: $15.00 - Flat Rate
Department: Public Safety
Reports To: Chief of Public Safety
Closing Date: Open Until Filled
FLSA Status: Non-Exempt
First Review Date: December 19, 2025

The Lead Dispatcher serves as a supervisor for the public safety dispatcher and PBX operators. The position also serves as a liaison between other public safety supervisors and support staff.

• Determines the nature and importance of all telephone call request and initiates appropriate response actions to sufficiently service the request
• Inputs and retrieves information from several different Public Safety databases
• Monitors all internal office telephones, two-way radio communications, alarm and access control systems
• Maintains a detailed, daily incident report log
• Logs in and out lost and found items
• Issues parking decals and gate cards for Faculty and Staff
• Receives and distributes College keys to facilities and offices on campus
• Organizes, maintains and prepares schedules, documents, calendars, and/or equipment or supplies
• Performs other duties assigned

• High school diploma or GED and two (2) years of related experience in the field or one (1) year of computer-aided dispatcher experience
• All degrees must be from a regionally accredited institution
• Knowledge and understanding of College organization, goals and objectives, and policies and procedures
• Individual must be able to work in a critical high volume office environment, have command of proper telephone etiquette and general office procedures
• Possess computer skills
• Possess excellent communication and writing skills
• Possess the ability to interact effectively and diplomatically with representatives from a diverse population, both external and internal
• Possess a high level of customer service
• Ability to successfully complete any required training or orientation courses
• Ability to work a flexibility schedule to include evening and weekend assignments
• Ability to work well with students, faculty and staff

• This function/position has been designated as “critical.” This means that it has job duties that affect the security, safety or physical operation of the College, and are required to work at the Emergency Operations Center and/or have access to the incident scene once normal campus operations have been suspended.

The final candidate is to successfully complete a background screening and reference check process.