Customer Support Manager

Company Description

Skillbridge Academy is a forward-thinking organization dedicated to empowering talent through education, professional development, and real-world experience. We collaborate with innovative partners and deliver high-impact events that connect people, ideas, and opportunities. Our culture values growth, collaboration, and excellence, offering team members the chance to build meaningful careers while contributing to dynamic projects.

Skillbridge Academy is seeking a motivated and detail-oriented Customer Support Manager to lead and elevate our customer support operations. This role is ideal for someone who is passionate about service excellence, team leadership, and process improvement. The Customer Support Manager will play a key role in ensuring a seamless and positive experience for all clients while aligning support strategies with company goals.

• Oversee daily customer support operations and ensure high service standards
• Manage, coach, and support the customer support team to achieve optimal performance
• Develop and implement efficient support processes and workflows
• Monitor customer inquiries, resolutions, and satisfaction levels
• Collaborate with internal teams to improve customer experience and service delivery
• Analyze feedback and performance metrics to identify improvement opportunities
• Maintain clear documentation and reporting for support activities

• Strong communication and interpersonal skills
• Excellent organizational and problem-solving abilities
• Ability to lead, motivate, and support a team
• Professional mindset with a customer-first approach
• Comfortable working in a fast-paced, evolving environment
• Ability to adapt quickly and manage multiple priorities

• Competitive salary ($50,000 - $54,000 annually)
• Growth and advancement opportunities within the company
• Skill development and leadership exposure
• Supportive and professional work environment
  
  Full-time, stable position based in Miami, FL

Entry level

Full-time

Other

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