Front Desk Agent Part time

Job Title:

Front Desk Agent (Full Time / Part Time)

Position Summary: As a Front Desk Agent, you will be the first point of contact for our guests and play a crucial role in creating a welcoming atmosphere. You will be responsible for managing guest check-ins and check-outs, addressing inquiries, and ensuring a seamless experience from start to finish. This role requires excellent communication skills, attention to detail, and a commitment to providing unparalleled service.

• Greet guests warmly upon arrival and provide personalized check-in and check-out services.
• Handle reservations and manage the booking system, ensuring accuracy and efficiency.
• Address guest inquiries, requests, and complaints promptly and professionally.
• Maintain a clean and organized front desk area.
• Collaborate with other departments to ensure that guest needs are met.
• Provide information about hotel amenities, services, local attractions, and directions.
• Process payments and manage cash handling accurately.
• Update guest information in the property management system as needed.
• Assist with administrative tasks and support the management team required.
• Uphold brand standards and contribute to a positive guest experience.

• High school diploma or equivalent; additional education or certification in hospitality is a plus.
• Previous experience in front desk or customer service roles preferred.
• Strong verbal and written communication skills.
• Proficient with computer systems and booking software; experience with Marriott knowledge is a plus.
• Exceptional problem-solving abilities and attention to detail.
• Ability to work well both independently and as part of a team.
• Flexibility to work various shifts, including weekends and holidays, as needed.
• A friendly, professional demeanor with a strong service orientation.

• Competitive salary and benefits package.
• Opportunities for growth and advancement within the company.
• A supportive and inclusive work environment.
• Employee discounts and perks.
• Ongoing training and professional development.

AC & Element Miami DT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.