Client Service Coordinator

Overview

Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a welcoming and efficient manner to influence clients to return and refer others.

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support wellness plan clients.
• Provide professional, efficient and exceptional service at all times. Welcome clients and pets, ensure comfort in the hospital, and educate them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing required documentation, entering all pet information and history in the computer, using proper identification, and ensuring prompt service.
• Assist outgoing clients by providing instructions, invoices, dispensing prescription items per the veterinarian's instructions, selling retail products, and scheduling future appointments.
• Manage finances by maintaining accurate balances and following opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

• Leadership
  • Customer Focus
  • Peer Relationships
  • Integrity & Trust
  • Action Oriented
  • Listening
• Functional
  • Preventative care and OWPs
  • Communication Skills
  • Client Service Skills
  • Priority Setting
  • Time Management

• Ability to multi-task — manages multiple tasks at one time with accuracy and composure under distracting conditions.
• Communication skills — fluent English, strong written and verbal communication.
• Organizational ability — systematic, orderly, and able to create order from confusion.
• Problem solving — identifies, analyzes, and translates problems into practical solutions.
• Client service skills — attentive, courteous and informative service to clients.
• Intellectual ability — follows instructions and can provide directions.
• Mathematical ability — basic arithmetic.

• Entry level

• Full-time

• Business Development and Sales
• Industries:
  Veterinary Services