Front Desk Agent

Front Desk Team Member

The front desk team member values all residents and guests and is committed to providing information and resources for a meaningful visit. This key employee liaises with all guests of the community and residents, offering exceptional customer service.

Part‑time position – weekend and overnight shift.

• Greet all guests in a standing upright position as they enter the community, maintaining highest quality of customer service.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain premises security; all “check‑in” policies and procedures must be followed without exception.
• Coordinate with office administrative staff to maintain and update all unit owner information in the computer database.
• Utilize proper phone etiquette for all incoming and outgoing calls to residents; all calls should be clear and professional.
• Report any violations of the Rules and Regulations that are noticed at any time.
• Observe precautions required to protect residents, guests and property, and report damage, theft, and found articles to supervisors.
• Maintain the “key” control system and assure that all keys are locked and accounted for at all times.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Follow all standard policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Report any and all maintenance items – including but not limited to burned‑out lights, leaks, broken equipment – to the Association office daily.
• Perform the role of valet attendant as required based on shift schedules.

The work environment is indoor and requires the employee to sit and stand frequently. Noise level is low to moderate.

The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity, auditory and visual skills, and the ability to follow written and oral instructions and procedures. Ability to detect auditory and/or visual emergency alarms. Noise level is usually low to moderate.

Days and hours of work will be determined at the property. This schedule may change to accommodate the business needs of the property.

• High school diploma or GED; some college preferred.
• Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills, and strong communication skills.
• Minimum six months of related experience and/or training.
• Previous work experience in a high‑rise property setting is highly desired.
• Valid driver’s license.

The employee reports directly to the department supervisor and/or the Association Manager of the community.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.