Customer Service Representative Bascom Palmer Eye Institute Miami, FL

Customer Service Representative 3 – Bascom Palmer Eye Institute

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The University of Miami, Bascom Palmer Eye Institute has an exciting opportunity for a full‑time Customer Service Representative 3. The role involves receiving, reviewing, and addressing a variety of inquiries, including complaints, requests for information and/or services, and follows up on customer concerns via face‑to‑face, email, fax, telephone, and/or regular mail. This position also guides lower‑level customer service staff and handles more complex or unusual problems.

• Receives, addresses, and responds to general inquiries, requests for service/support, and/or complaints.
• Researches all inquiries to address any issues or concerns.
• Refers concerns to other service areas/departments for follow‑up, as needed.
• Resolves routine and basic problems and communicates solutions or requested information to the customer.
• Verifies that appropriate changes/resolutions have been finalized.
• Keeps record of customer interactions, recording details of inquiries, complaints, comments, and final resolution in applicable database.
• Escalates and refers unresolved customer grievances to department leadership for further review, as necessary.
• Reviews and processes confidential information with discretion.
• Adheres to University and unit‑level policies and procedures and safeguards University assets.

Education: High School Diploma or equivalent

Experience: Minimum 3 years of relevant experience

Knowledge, Skills and Attitudes:

• Ability to communicate effectively in both oral and written form.
• Ability to recognize, analyze and solve a variety of problems.
• Ability to process and handle confidential information with discretion.
• Ability to work evenings, nights, and weekends as necessary.
• Proficiency in computer software (e.g., Microsoft Office).

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

Job Status:
Full time
Employee Type:
Staff

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.