Part-Time Lead Dispatcher

Job Details

Job Family

STAFF - Support Staff

Grade

SGSalary $15.00 - Flat Rate Department Public  Safety Reports ToChief of Public Safety Closing Date Open Until Filled

FLSA Status Non-Exempt First Review Date December 19, 2025

Position Overview

The Lead Dispatcher serves as a supervisor for the public safety dispatcher and PBX operators. The position also serves as a liaison between other public safety supervisors and support staff.

What you will be doing

* Determines the nature and importance of all telephone call request and initiates appropriate response actions to sufficiently service the request

* Inputs and retrieves information from several different Public Safety databases

* Monitors all internal office telephones, two-way radio communications, alarm and access control systems

* Maintains a detailed, daily incident report log

* Logs in and out lost and found items

* Issues parking decals and gate cards for Faculty and Staff

* Receives and distributes College keys to facilities and offices on campus

* Organizes, maintains and prepares schedules, documents, calendars, and/or equipment or supplies

* Performs other duties assigned

What you need to succeed

* High school diploma or GED and two (2) years of related experience in the field or one (1) year of computer-aided dispatcher experience

* All degrees must be from a regionally accredited institution

* Knowledge and understanding of College organization, goals and objectives, and policies and procedures

* Individual must be able to work in a critical high volume office environment, have command of proper telephone etiquette and general office procedures

* Possess computer skills

* Possess excellent communication and writing skills

* Possess the ability to interact effectively and diplomatically with representatives from a diverse population, both external and internal

* Possess a high level of customer service

* Ability to successfully complete any required training or orientation courses

* Ability to work a flexibility schedule to include evening and weekend assignments

* Ability to work well with students, faculty and staff

Essential Position

* This function/position has been designated as "critical." This means that it has job duties that affect the security, safety or physical operation of the College, and are required to work at the Emergency Operations Center and/or have access to the incident scene once normal campus operations have been suspended.

Additional Requirements

The final candidate is to successfully complete a background screening and reference check process.

EQUAL ACCESS/EQUAL OPPORTUNITY

Miami Dade College is an equal access/equal opportunity institution which does not discriminate on the basis of sex, race, color, marital status, age, religion, national origin, disability, veteran's status, ethnicity, pregnancy, sexual orientation or genetic information.

To obtain more information about the College's equal access and equal opportunity policies, procedures and practices, please contact the College's Civil Rights Compliance Officer:
Cindy Lau Evans, Director, Equal Opportunity Programs/ ADA Coordinator/ Title IX Coordinator, at  (Voice) or 711 (Relay Service). 11011 SW 104 St., Room 1102-01;
Miami, FL 33176. CRCTitle

IXADA