Associate Customer Account Specialist

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Date: Jan 9, 2026

Location(s): Miami, FL, US, 33134

Company: Next Era Energy

Requisition : 92328

Do you want to create innovative solutions that deliver real value to customers? At FPL Energy Services (FPLES), you’ll join a dynamic team driving smart, reliable, and affordable offerings—from LED lighting to home protection, HVAC, fiber, and more. Be part of a business that thrives on innovation, customer focus, and a culture of excellence. Join us and help shape the future of energy services.

Position Specific Description

Employees in this position will be the main point of contact for our customers and provide exceptional support and problem solving to enable their success. As an Associate Account Specialist with the FPLES team, you will be responsible for assisting customer with filing claims, providing detailed explanations of services or products, listening to customers concerns and addressing their request. You will review customer accounts and transactions while resolving customer concerns.

The role will also intel communicating with customers over the phone or via email when needed. This role will require meeting all service levels and Quality targets daily.

• Receives inbound calls and responds to customer requests, inquiries, claims processing inquiries, billing or claim disputes.
• Handle situations which require adaptation of response
• Transfers or refers to partner.
• Performs other job-related duties as assigned.
• Analyzes complex billing problems and research for solutions.
• Performs other job-related duties as assigned.

• Researches and resolves sensitive customer requests and complaints
• Ensures timely report of outages
• Performs general account maintenance and billing adjustments
• Performs rate analysis
• Performs other job-related duties as assigned

• High School Grad / GED
• Experience:
  
  2+ years

• Six Sigma Yellow Belt Certified

Next Era Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

Employee Group: Non Exempt

Employee Type: Full Time

Job Category: Customer Service

Organization: FPL Energy Services, Inc

Relocation Provided: No

Next Era Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.

Next Era Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sh , providing your name, telephone number and the best time for us to reach you.

Alternatively, you may call  Please do not use this line to inquire about your application status.

Next Era Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Next Era Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies
. Please see our policy for more information.