Facilities Operations Control Representative

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please  to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.

Facilities Operations Control Representative

Working hours:
Flex Schedule

The University of Miami/UHealth department of Facilities has an exciting opportunity for a Full Time Facilities Operations Control Representative to work in Miami, FL. The Facilities Operations Control Representative serves as a liaison to faculty, staff, and facility managers to ensure the safety of facility occupants and guarantee the smooth operations of all facility functions and operations.

• Answers phone calls with appropriate greeting, and addresses and resolves issues or transfers to appropriate staff.

• Enters, transcribes, records, stores or maintains information in written or electronic form.

• Monitors and responds to email requests received through customer service email accounts.

• Ensures that alarm notifications received through electronic monitoring, security or email are accurately reported.

• Oversees work order control and management.

• Distributes office supplies and assists in maintaining uniform inventory.

• Generates process and distribute work orders from online requests queue, phone calls, faxes, walk-ins, and emails.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions

The Facilities Operations Control Representative performs routine daily operations of the Facilities Management department, including but not limited to work order management, customer service, vendor management and processing, quality assurance, and emergency management, with emphasis on providing high quality service. This position requires extensive customer service skills, pleasant phone demeanor, and ability to multi-task and prioritizes issues, good conflict resolution skills, strong technical skills, and the ability to work with a team independently.

• Assist in the planning, scheduling, coordinating and communication of general maintenance, major repairs, and shutdowns for University Facilities. Communicating to the University community in a timely, effective and efficient manner via various forms of communication, written and orally.
• Ensures that University administration is appropriately advised regarding special issues, utility disruptions and emergencies.
• Enter, transcribe, record, store, or maintain information in written or electronic form.
• Maintain call trees to ensure appropriate communication during emergencies or disasters.
• Monitor alarm systems such as energy, fire, security, and lift station to mitigate interruptions to University operations and life-safety issues. Work with Energy and Fire Safety shops to ensure alarms received through electronic monitoring system have clear messages and accurate location data. Respond to emergencies and involve managers, mechanics, and contractors as needed.
• Monitor and respond to email inquiries received through departmental email account and University email account.
• Monitor projects and workflow via information furnished by the Facilities Managers and ensure that customers are properly informed of status.
• Customer Service
  • Resolve customer complaints or answer customers’ questions regarding policies and procedures.
  • Serves as liaison to students, parents, faculty, staff, and the masters of the Residential Colleges regarding maintenance and projects.
  • Works closely with representatives of contracted service, i.e., Environmental Services and elevator maintenance contractor to ensure quality and timeliness of service delivery, and dispatch work.
  • Develop constructive and…